IT Business Analyst

Key Responsibilities And Essential Job Functions

• Collaborate with stakeholders across the firm to gather, document and analyze business and functional requirements to support initiative definition, solution design, and process improvement and automation.
• Evaluate current business processes and workflows to identify opportunities for optimization, efficiency improvements, automation and enhance service delivery.
• Conduct feasibility reviews and analysis, including cost-benefit analysis, to support decision-making and prioritization of initiatives.
• Facilitate stakeholder workshops, interviews and working sessions to understand business needs and translate them into clearly defined requirements.
• Develop and maintain process maps, business requirements documentation and supporting analysis to ensure initiatives are well understood prior to delivery, including maintaining full traceability of requirements throughout the project lifecycle.
• Support the development of initiative proposals and business cases by providing structured analysis and documentation.
• Work with project managers, technical teams and business stakeholders to define initiative scope, objectives, risks, deliverables and resource considerations.
• Conduct system and data analysis to support the evaluation of technology solutions that leverage AI and meet business and stakeholder needs.
• Provide insights and recommendations to all levels of stakeholders throughout the organization to support effective decision making and alignment with portfolio priorities.
• Support usability testing, pilot cycles, user acceptance testing and validation activities to ensure designed solutions meet agreed business requirements.
• Produce clear documentation, analysis and status reports for review and digestion by all levels of stakeholders throughout the organization.
• Conduct impact analysis to assess up and downstream effects of new processes, technology or automation and ensure stakeholder readiness.
• Stay informed of emerging technologies, tools and industry best practices that may support business improvement initiatives.

Required Skills

• Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.
• Strong experience in requirements gathering, documentation and validation.
• Demonstrated skills in current and future state process analysis and mapping with understanding of process interdependence and cross team handoffs.
• Excellent communication skills with the ability to adapt to diverse audiences and stakeholders at all levels of the organization.
• Able to present difficult concepts with clarity and confidence.
• Excellent problem-solving skills that enable you to hear a problem and identify unspoken or nuanced issues.
• Able to engage with and influence senior stakeholders to clarify business problems and shape effective solutions.
• Strong analytical and conceptual thinking skills.
• Excellent documentation, presentation and business process mapping/ modeling skills.

Required Qualifications & Education

• Bachelor’s degree in information technology, Business, Project Management or related field.
• 5+ years of hands-on experience in business analysis, business operation, project management or related field.

Preferred Qualifications & Education

• Experience working on large-scale projects as well as handling day-to-day operational requests from the business.
• BPM Methodology, i.e., Lean Six Sigma, Rummler Brache, or other similar methodologies.
• Understanding project management methodologies and software development lifecycle.
• Experience supporting initiative definition, business case development, or early-stage project scoping.
• Knowledge and/or experience with ServiceNow.
• Understanding of the legal industry.

Benefits

• Comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners;
• Life and AD&D insurance;
• Short and long term disability insurance;
• Tax-advantaged accounts for health care expenses, including FSAs and HSAs;
• FSAs for dependent care;
• Health advocacy services;
• Behavioral health and counseling resources for all family members;
• 401(k);
• Profit sharing;
• Backup dependent care;
• Senior care planning support;
• Resources for individuals with development disabilities and their caregivers;
• Paid holidays and other paid time off, including paid leave for new parents.