IT Associate Field Services Technician (Mahwah, NJ)

About the role

This role provides second-level IT support for all employees at Envista, both locally and globally. It includes tasks such as PC configuration, imaging, system updates, and maintenance. The IT Field Services Support team supports LAN/WAN network troubleshooting and vendor coordination, as well as various third-party applications like Microsoft Dynamics, SAP, and Oracle.

Responsibilities

• Deliver professional support in-person, by phone, and in writing.
• Listen actively, use critical thinking, and prioritize requests.
• Maintain confidentiality and communicate updates clearly.
• Resolve or escalate issues via ticketing system.
• Support LAN, WAN, Citrix, email, and enterprise applications.
• Install patches, remove malware, and perform preventive maintenance.
• Install, configure, and maintain Windows PCs/laptops and peripherals.
• Manage Active Directory accounts and ensure security consistency.
• Translate documents when needed and conduct local training sessions.
• Perform second-level troubleshooting for hardware, software, and network systems.
• Configure and install VOIP phones and mobile devices.
• Create and update knowledge base articles and documentation.
• Participate in local IT projects and patch data drops.

Requirements

• Bachelor’s degree or associate degree with 2+ years of experience or 4+ years related IT work experience.
• Knowledge of computer hardware and software.
• Ability to troubleshoot and correct a wide array of IT enterprise user problems.
• Ability to receive and utilize training proficiently to implement in the work environment.

Qualifications

• Fluent in the local language and in English.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, reference materials, and procedure manuals.
• Ability to write reports and correspondence.
• Ability to speak effectively before groups.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Knowledge of troubleshooting a PC environment, Internet software, spreadsheet and word processing software, operating systems, advanced knowledge of computers, networking, and peripheral hardware.

Skills

• Sense of Urgency
• Communication
• Customer Focus
• Teamwork
• Soft Skills
• Self-Starter
• Language Ability
• Math Ability
• Reasoning Ability
• Computer Skills

Benefits

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Pay

$30.20 - $37.00 per hour

Schedule

Fulltime onsite role.