IT Assistant (resource pool candidates) for Warsaw/Poland

This position is based in Warsaw, Poland, under a Polish employment contract (interim/temporary) with market-rate remuneration. The role supports Frontex, the European Border and Coast Guard Agency, which assists EU Member States and Schengen-associated countries in managing external borders and combating cross-border crime.

About the role

You will provide IT support to a specific Division or Unit within Frontex, focusing on administration, access management, workflow assistance, end-user testing, data maintenance, and IT-related reporting.

Responsibilities

• Provide basic support in the administration of various IT systems.
• Consolidate access management services for different IT systems.
• Support workflow and tasks by processing and monitoring incoming requests.
• Assist in end-user testing of specific IT systems.
• Maintain data and databases.
• Prepare and follow up on IT-related reports.

Requirements

• Citizenship of a European Union member state.
• Successfully completed secondary education or higher, preferably in IT (university degree in computer science is advantageous).
• Minimum 2 years of professional experience in one or more of the following:
  • Computer networks and systems.
  • Software and communication maintenance.
  • Inventory control or warehouse environment maintenance/management.
• Experience assisting users with queries or problems related to PCs, peripherals, networks, and office automation tools (e.g., MS Office).
• Experience diagnosing and resolving incidents and service requests.
• Good knowledge of Microsoft Operating Systems and Microsoft Technologies (to be verified at the interview).

Skills

• IT Skills:
  • Expert knowledge of Microsoft Operating Systems and Microsoft Technologies support.
  • Expert knowledge of hardware environments (PCs, printers).
  • Very good skills in MS Office software, particularly MS Excel.
  • Advantageous: Knowledge and experience working with databases; experience with professional layout tools such as Adobe Creative Suite (InDesign, Acrobat Pro) or MS Office Publisher.
• Language Skills:
  • Very good command of oral and written English (minimum B2 level).
  • Advantageous: Knowledge of an additional EU language.
• Other Skills:
  • Strong troubleshooting skills and experience in first-line support.
  • High responsibility and ability to take initiative.
  • High level of service orientation.
  • Strong clerical skills, including organizational and recording responsibilities.
  • Ability to work under pressure, organize work, and prioritize tasks.
  • Ability to work in a team and communicate efficiently at all levels, internally and externally.
  • Capability to carry out physical work if needed.