IT Assistant (Contract-to-Hire)

Scholes Electric, a Prime Electric company, is a well-established contractor on the East Coast with more than 70 years of experience. Scholes expands PRIME’s ability to serve clients across New Jersey, Pennsylvania, New York, Delaware, and surrounding markets. Since 1954, Scholes has earned a reputation for performing in complex and high-demand facilities. Operating from offices in Piscataway, New Jersey, and Norristown, Pennsylvania, including its affiliated Pennsylvania office through J.W. Carrigan, Scholes brings experience across a range of markets, including data centers, financial and high-tech interiors, healthcare, pharmaceutical, transportation infrastructure, preventative maintenance, and industrial facilities.

This role is a 6-month contract with the opportunity to convert to a permanent full-time position upon a positive review and company need.

Responsibilities

• Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, including installation and configuration
• Responds to questions/helpdesk tickets, whether in person, over the phone, or via email
• Triage and assign helpdesk tickets to the team as they arrive
• Installs, modifies, and repairs computer hardware and software
• Deploys and cleans up computers, mobile devices, and computer peripherals
• Maintains current and accurate inventory of technology hardware, software, and resources
• Complies with and enforces internal policies, processes, and procedures
• Complies with the PRIME Safety Program – learns and follows safety regulations, procedures, and safe work practices
• Performs other duties as requested

Requirements

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school OR at least one year of related experience and/or training; or equivalent combination of education and experience
• A foundational understanding of how software and operating systems work
• Excellent listening, communication, and problem-solving skills
• Strong attention to detail with the ability to organize, prioritize, and manage multiple tasks within set deadlines
• Ability to think logically and analytically while maintaining a strong customer focus under stressful situations

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.