IT Asset Specialist

Fisher Phillips, a premier international labor and employment law firm, is seeking an IT Asset Specialist to join our team. This role is full-time and onsite.

About the role

Contribute to the seamless operation of our services by providing crucial support to our department in delivering exceptional client service and maintaining our commitment to excellence.

Responsibilities

• Establish, maintain, and follow Fisher Phillips asset management procedures for handling all IT assets including intake of new equipment, moving of existing equipment and retiring end-of-life equipment.
• Responsible for inventory management, maintaining accurate hardware inventory of all IT assets and peripherals at the Atlanta and Irvine locations and as they are transferred to office or remote locations.
• Work with hardware inventory system, other technicians, and IT procurement to maintain stock level of IT assets required for request fulfillment.
• Employee onboarding - provision workstation and other equipment, load software, document asset transfer.
• Aid Applications team with installation, patching, and maintenance of software on endpoints including Windows OS, Mac OS, Android, and IOS.
• Employee offboarding - responsible for communication with employee, collection of hardware, decommissioning equipment, and preparing hardware for re-use or recycle.
• Ship return boxes for equipment retrievals/recoveries related to terminated employees or malfunctioning equipment returns.
• Manage the disposal process for IT Operations departments, ensuring the proper and secure disposal of non-functioning or end-of-life items.
• Manage assigned tickets to meet response and resolution expectations. Record appropriate details regarding issue and resolution.
• Organize hardware inventory in designated storage spaces and work with teams to develop processes to ensure that organization is maintained.

Requirements

• Technology degree and/or minimum 3 years of experience and demonstrated ability to manage IT Assets and conduct repairs.
• Attention to detail and strong organization skills a must.
• Working knowledge of Microsoft Office and Microsoft computer imaging technologies.
• Ability to function in a fast-paced, service-oriented environment, and prioritize multiple tasks daily and adjust to shifting priorities.
• Strong sense of urgency and a high-energy level.
• Outstanding sense of customer service a must!
• Strong familiarity with mobile operating systems including iOS (iPhone & iPad) and Android.
• Experience with the following is a plus: Intune, iManage Work10, iManage Share, LogMeIn, Office 365, Adobe Acrobat DC, OKTA, RingCentral, Zoom Meetings, Asset Sonar or Inventory Management Software.
• Windows 10/11, Microsoft Office 2016 & Office 365.
• Experience with PXE Boot imaging and Microsoft Autopilot.
• Strong customer service and troubleshooting skills.
• Ability to communicate technical information both verbally and in writing to a wide range of end-users.

Benefits

In accordance with California's amended labor code as stated in Senate Bill 1162, the expected salary or hourly range for this California position is between $38.46- $43.26. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.