IT Asset & Deployment Manager

Elevate is an award-winning global sports and entertainment agency founded in 2018 and the chosen growth partner for the world’s leading brands, properties, and experience-driven businesses. Through one integrated model, Elevate serves as the trusted advisor for more than 1,000 clients, helping them solve complex challenges and drive business wins. What began in sports has evolved into a platform now serving clients across culture, attractions, culinary, and hotels. Today, Elevate brings operational expertise, data-driven intelligence, and world-class creativity together under one roof. Elevate’s more than 750 employees sit across 14 offices around the world, from North America to Europe to Asia, and speak and write in 17 different languages.

About the role

Elevate is seeking an IT Asset & Deployment Manager to manage the end-to-end lifecycle management of all IT assets and depot operations, ensuring accurate tracking, secure handling, and efficient provisioning of equipment across a distributed workforce. This role oversees device staging, logistics, asset governance, and lifecycle processes to support onboarding, offboarding, and acquisition integration at scale. The position plays a critical role in maintaining audit readiness, operational efficiency, and high-quality employee experience. This is an in-office role, based in our Charlotte, NC office.

Responsibilities

• Oversee daily depot operations, including imaging, enrollment, staging, and kitting of devices (Windows via Autopilot/Intune, macOS via Jamf or equivalents)
• Manage shipping, receiving, returns (RMAs), and logistics coordination across the United States
• Maintain appropriate spares inventory and device buffers to support rapid onboarding and break/fix scenarios
• Own the IT asset lifecycle from procurement through deployment, reassignment, and disposal
• Maintain accuracy of asset records across systems (e.g., ITSM, Intune, CMDB, asset tools)
• Ensure secure handling, storage, and disposal of equipment in compliance with company policies and regulatory standards
• Optimize depot workflows for efficiency, quality, and scalability
• Establish and enforce asset governance policies aligned with audit frameworks (e.g., SOC2, internal controls)
• Lead regular asset audits, reconciliation processes, and inventory validations
• Track hardware lifecycle, depreciation, and refresh cycles
• Partner with HR, Service Desk, and Identity teams to ensure seamless Day 1 readiness and secure offboarding
• Offers a strong understanding of the user experience (both internally and externally), executes and refines business processes, systems, technology, data, and information systems to achieve and exceed business outcomes
• Provide recommendations and partnerships for technology solutions including the creation of technical proposals and soliciting cost estimates

Requirements

• Bachelor's degree in computer science, information technology, or a minimum of 5 years of experience in IT asset management, endpoint deployment, depot operations, end-user computing, IT logistics, or a related technology operations role
• Experience should include responsibility for the full device lifecycle, including procurement coordination, inventory management, provisioning, deployment, reassignment, repair, return, and secure disposal
• Solid working knowledge in software solutions: Specifically, Microsoft Intune and Office 365 Suite, Digital Asset Management Solutions, VMWare, or equivalent virtualization systems
• 5–8+ years of experience in IT asset management, depot operations, or end-user computing
• Proven experience managing device lifecycle operations in a mid-to-large enterprise environment
• Experience supporting distributed or global workforce environments
• Experience working with cloud software and systems
• Proficient with MacOS and knowledgeable with Windows 11
• Understanding of asset lifecycle management best practices
• Experience with audit frameworks (e.g., SOC2, ISO27001) preferred
• Knowledge of secure device handling and disposal standards
• Demonstrated experience in process analysis
• Experience in multi-site organizations with distribution systems

Skills

• Strong operational leadership and process design capability
• Attention to detail with high standards for data accuracy and audit readiness
• Excellent cross-functional collaboration (HR, Security, Procurement, Service Desk)
• Ability to manage competing priorities in a high-growth, acquisition-driven environment

Benefits

• Medical, Dental, Vision, Life, Short-Term & Long-Term Disability Insurance, FSA, HSA and more
• 401k Employer Match (after meeting eligibility requirements)
• 14 Paid Holidays
• Unlimited PTO
• Paid Parental Leave

Pay

$70,000 – $90,000 annual base salary plus bonus eligible

Schedule

Full-Time, Exempt

Working Conditions & Physical Demands

• This position requires the ability to lift and move up to 50 pounds of computer equipment
• This position requires extensive work in front of a computer screen
• This position requires sitting for extended periods of time while using a computer or phone
• Travel will not be frequent, but may be required on occasion