IT Area Manager

At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages. Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.

Primary Tasks And Responsibilities

• Is accountable to IT leadership teams to plan and deliver an appropriately resourced IT Service organization within assigned geographic area.
• Resource the quality of Service, technical environment performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
• Contribute to resource planning, budget surveillance, and project planning to provide an ever-improving technical environment across multiple clinical locations with an assigned area.
• Monitor and control key performance indicators related to service delivery, customer satisfaction, cost, and performance.
• Lead and supervise a team of hands-on technical support staff to appropriately service assigned area.
• Act as the voice of the customer, continually advocate for and deliver improved customer experiences through technical expertise, business planning, and customer support.

Education/Certifications & Licenses

• Minimum education requirement to successfully perform in role (high school diploma or equivalent being the minimum requirement across all positions within FCS).
• Bachelor’s degree (or equivalent experience) in Computer Science, Business, or related discipline is preferred.
• Valid state Driver’s License.

Experience

• Minimum of five (5) years of experience in a healthcare related information technology organization demonstrating progressive responsibilities.
• Minimum two (2) years direct leadership experience.

Core Competencies, Knowledge/Skills/Abilities

• Analysis & Critical Thinking
• Strong interpersonal skills to include effective verbal and written communication
• Solid time management with the ability to prioritize multiple tasks
• Ability to collaborate across various levels of management, departments and teams
• Comfortable negotiating problems and exploring solutions with physician population

Values

• Patient First – Keeping the patient at the center of everything we do
• Accountability – Taking responsibility for our actions
• Commitment & Care – Upholding FCS vision through every action
• Team – Working together, one team, one mission