IT Applications Ops Analyst, Sr-ESC

Job Responsibilities

• Create and update Technical Design and Architecture documents, Deployment Guide, Operations Guide, etc.
• Manage and maintain multiple production and non-production SmartMeter Applications.
• Maintain and monitor the applications, including tool development, critical software and OS patching, support of IT Risk Management and Disaster Recovery programs, for all test and production environments.
• Configure application for optimum performance requirements to meet business requirements.
• Develop conversion and tool implementation plans.
• Review and assess business impact and IT operational impact of proposed changes and updates to the application software, interfaces, daily operational schedule, hardware, LAN/WAN network and network/firewall/router components, database, JMS/Webservices/ESB and operating system.
• Provide application support for mission critical SmartMeter solutions.
• Monitor application for performance, maintenance and tune application and interfaces to maintain service level agreements.
• Execute data correction routines (DCRs) to maintain data accuracy.
• Support and implement application security testing in compliance with Sarbanes-Oxley, Information Protection, and Internal Auditing standards.
• Oversee, mentor, and provide technical guidance to less experienced Application Operations Analysts.
• Provide end-to-end support for Meter Data Management System (MDMS) operations, including ingestion, VEE (Validate Edit & Estimate) processing, aggregation, and data publishing.
• Lead analysis and resolution of complex data quality issues, system defects, and integration failures.
• Design, configure, and optimize VEE rules, exception handling, and performance tuning.
• Design, monitor, and troubleshoot MDMS batch jobs, workflows, dependencies, and calendars.
• Lead investigation and resolution of complex MDMS and scheduling failures, including missed runs, data delays, and downstream impacts.
• Oversee and support integrations between MDMS and other enterprise systems (CIS, AMI, Analytics, Data Warehouse, etc.).
• Lead MDMS upgrades, patches, and major releases, including vendor coordination, cutover planning, and production readiness.
• Define and execute comprehensive testing strategies for system changes, defect fixes, and new functionality.
• Assess risks and dependencies associated with MDMS changes and provide recommendations to leadership.
• Mentor and provide technical guidance to junior MDMS analysts and support staff.
• Develop and maintain system documentation, runbooks, and operational standards.
• Participate in incident management, root-cause analysis, and continuous improvement initiatives.
• Collaborate with cybersecurity, compliance, and data governance teams to ensure regulatory and privacy requirements are met.

Qualifications

• Minimum BA/BS in Computer Science, Business, or equivalent experience.
• Minimum 5 Years Of Programming Analysis Experience.
• Desired Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field.
• Minimum 7+ years of hands-on experience leading system upgrades, major releases, and production support for mission-critical systems.
• Experience in Application Development Frameworks, Coding Guidelines and Database Standards and adheres to these when designing and developing.
• Can make realistic, feasible recommendations and facilitate implementation of effective solutions.
• Experience supporting MDMS and AMI systems within a utility environment.
• Extensive experience with at least one enterprise MDMS platform (e.g., Landis+Gyr, Itron, Oracle, Siemens).
• Strong expertise in SQL and advanced data analysis for troubleshooting, reporting, and validation.
• Experience supporting SOX-regulated systems, including compliance with access controls, audit logging, and change management requirements.
• Experience working directly with vendors to drive defect resolution, roadmap alignment, and delivery commitments.
• Demonstrated ability to operate independently and make sound technical and operational decisions.
• Excellent written and verbal communication skills, including executive-level communication.
• Strong hands-on experience with Oracle databases (SQL tuning, PL/SQL programming, data validation, performance troubleshooting).
• Proficient in Oracle WebLogic administration and support within enterprise utility applications.
• Extensive Experience supporting applications on AIX/Linux platforms, including job monitoring and log analysis.
• Proficient in Python/UNIX scripting for automation, data analysis, operational reporting, and problem resolution.
• Strong hands-on experience with enterprise scheduling/workload automation tools, such as UC4.
• Proven experience supporting mission-critical batch processing and time-sensitive data flows.