Sr Analyst, Enterprise Applications
About the Company
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today.
Job Description
As a Senior Application Analyst, you will work with both technical and business teams to enable highly available systems that meet the business objectives, including supporting key business and IT initiatives. You will play a key role in application administration and maintenance, troubleshooting application-level issues and servicing requests from business teams.
- Triage, research and remediate production issues
- Coordinate and collaborate with various stakeholders during application upgrades
- Provide advanced-level support for PDI Enterprise applications, troubleshooting and resolving complex functional and technical issues
- Adhere to Incident, Change and Problem Management to ensure application remains SOX compliant
- Support User Acceptance Testing (UAT) by coordinating testing efforts, documenting test cases and results during application upgrade cycles and integration projects
- Monitor application interfaces and remediate batch failures
- Troubleshoot and eliminate causes of data inaccuracy and broken process flow along with detailed documentation on solution provided
- Interpret PDI data model, develop SSRS reports, and perform data analysis for end users and audits as per requirement
- Prepare and maintain detailed artifacts on application interfaces
- Create/maintain import profiles, saved settings, background processing batches
Qualifications
- Bachelor’s degree in computer science, Information Systems, Data Analytics or a related field
- Five years of related experience in ERP systems
- Three years of related experience in PDI Enterprise Suite required
- Strong Microsoft Office skills (Excel, Word, PowerPoint, Visio)
- Strong SQL Scripting and SSRS Knowledge
- Good understanding and experience in using Atlassian (JIRA, Confluence)
- Intermediate understanding of system architecture, scripting skills preferably Python, PowerShell or relevant tech stack