Sr Analyst, Enterprise Applications

About the Company

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture, and commitment to giving back remain true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

About the Role

As a Senior Application Analyst, you will work with both technical and business teams to enable highly available systems that meet business objectives, including supporting key business and IT initiatives. You will play a key role in application administration and maintenance, troubleshooting application-level issues, and servicing requests from business teams.

Responsibilities

• Provide advanced-level support for PDI Enterprise applications, troubleshooting and resolving complex functional and technical issues by working with business users, IT partners, and vendors when necessary, and ensure resolution metrics are maintained.
• Adhere to Incident, Change, and Problem Management to ensure the application remains SOX compliant.
• Support User Acceptance Testing (UAT) by coordinating testing efforts, documenting test cases and results during application upgrade cycles and integration projects.
• Monitor application interfaces and remediate batch failures. Troubleshoot and eliminate causes of data inaccuracy and broken process flow, along with detailed documentation on solutions provided.
• Interpret the PDI data model, develop SSRS reports, and perform data analysis for end users and audits as required.
• Prepare and maintain detailed artifacts on application interfaces. Create and maintain import profiles, saved settings, and background processing batches.
• Model behaviors that support the company’s common goal and purpose; ensure guests, business users, and team members are supported at the highest level.
• Complete other duties as assigned by your manager.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or a related field.
• Five years of related experience in ERP systems.
• Three years of related experience in PDI Enterprise Suite required.
• Deep functional understanding of the fuel business domain and PDI Enterprise application modules (Accounts Payable/Receivable, General Ledger, Fuel Inventory, Order Desk).

Skills

• Strong Microsoft Office skills (Excel, Word, PowerPoint, Visio).
• Strong SQL scripting and SSRS knowledge.
• Good understanding and experience using Atlassian (JIRA, Confluence).
• Intermediate understanding of system architecture, scripting skills preferably in Python, PowerShell, or relevant tech stack.