IT Application Administrator

About the role

Employees at UWM in the Department of University IT Services work in an innovative, collaborative, and casual-work environment with flexible work/life balance schedules. If you are a motivated, results-oriented individual who wants to make a real difference with our team, community, and the campus, we encourage you to apply!

Job Description

The IT Application Administrator plays a key role in managing and optimizing campus application technologies—including emerging AI platforms—to empower faculty, staff, and students. This position leads the administration, integration, and support of critical applications, ensuring secure, reliable, and innovative technology experiences across the institution. The role also guides users, supports governance efforts, and helps shape the future of AI and IT adoption on campus.

Key Job Responsibilities

• Administer and support cloud and on-premises applications—especially AI and innovation platforms—ensuring secure, reliable performance and proper licensing
• Monitor service health, resolve incidents, maintain documentation, and uphold institutional policies and access controls
• Build integrations and automation workflows across enterprise systems; support AI-enabled solutions using platforms like Azure or AWS
• Provide user support, coordinate with vendors, and create training and knowledge resources for faculty, staff, and students
• Contribute to governance, security, and compliance efforts for AI and application usage in partnership with security, legal, and compliance teams
• Evaluate vendor roadmaps, recommend new features or pilots, and participate in continuous improvement
• Stay current on emerging technologies and industry trends to inform future application and AI strategies

Additional Information

This position does not offer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire.

Minimum Qualifications

• 2+ years of experience administering enterprise applications, SaaS platforms, or cloud-based systems
• Hands-on experience with application administration in M365, Azure, or comparable environments
• Bachelor’s degree in computer science, information technology, management information systems, or a related field by date of hire
• 4+ years of experience administering enterprise applications, SaaS platforms, or cloud-based systems
• Experience using modern AI tools (e.g., Microsoft Copilot, ChatGPT, generative AI assistants) in enterprise or educational settings
• Understanding of APIs, connectors, and integration workflows (REST, webhooks, OAuth, automation tools)
• Experience working in a higher education environment

Preferred Qualifications

• Experience using modern AI tools (e.g., Microsoft Copilot, ChatGPT, generative AI assistants) in enterprise or educational settings
• Understanding of APIs, connectors, and integration workflows (REST, webhooks, OAuth, automation tools)
• Experience working in a higher education environment

Target Salary Range

$74,000 to $78,000 (Final salary offer will be determined based on knowledge, skills, and experience)

Benefits And Total Rewards

As part of UWM’s commitment to supporting the success of our team members through positive experiences, employees are provided with Benefits to Benefit You and Your Life. UWM offers a comprehensive benefits package and contributes towards the cost of several benefit plans. Employees with a qualifying position also receive an extensive leave package including vacation, sick leave (with no expiration), personal holiday, and paid legal holidays. Please visit this link to view summary benefits information.

Applications Instructions

Interested applicants are required to apply online and provide a cover letter and resume addressing your professional level work experience as it relates to all required and preferred qualifications. Note: Applicants must complete all required fields and attach all required documents prior to submitting the online application. Applications missing any of the required documents listed prior to the application deadline will be marked as incomplete and will not be considered. In instances where the Search and Screen Committee is unable to ascertain from the candidates' application materials whether they meet any of the qualifications, they may be evaluated as not meeting such qualifications.

Questions About This Position

Questions about this position should be directed to Angelee Vang at vangap@uwm.edu.