IT Analyst - Systems

About the Role

The Information Services Lead is the senior‑level role responsible for leading and coordinating applications, processes, and content within a designated Information Services (IS) focus area. This position provides oversight across related IS teams and supports application Incident, Problem, Request, and Change Management while ensuring consistent, high‑quality outcomes for end users and stakeholders. The role serves as a technical and operational leader across application implementation, configuration, testing, go‑live support, optimization, and ongoing application management. The Information Services Lead works with clinical and business stakeholders, application teams, compliance teams, vendors, and leadership to manage complex projects, develop solutions, mentor team members, coordinate work, and provide expert guidance with minimal oversight.

Key Responsibilities

• Represent the designated focus area throughout implementation activities, including build, configuration, testing, go‑live support, and optimization.
• Serve as an escalation point for application support and optimization activities.
• Lead teams in delivering high‑quality outcomes and maintaining established quality standards.
• Apply expert‑level application knowledge to support customer goals and influence operational and clinical project outcomes.
• Coach team members in creative problem solving and approaches to new and complex challenges.
• Analyze clinical and business operations, processes, workflows, requirements, and dependencies.
• Lead process and requirements analysis, including process mapping, requirements elicitation, stakeholder analysis, and specification gathering.
• Prepare and communicate clear, organized project status reports to stakeholders.
• Coordinate team members to gather information and produce consistent and accurate reporting.
• Identify potential conflicts, roadblocks, and project risks and work with leadership to resolve them.
• Organize and distribute workloads to ensure deliverables meet customer expectations.
• Mentor assigned Analysts and facilitate cross‑training among team members.
• Proactively escalate customer and system service concerns.
• Maintain knowledge of Epic, including Nova release notes, User Forum, Galaxy, and other Epic User Web documentation.
• Independently analyze, design, and configure complex integrated application solutions.
• Teach team members complex application design and configuration concepts.
• Collaborate with application and compliance teams to design system processes.
• Serve as a customer liaison to understand business needs and communicate requirements, project strategy, and timelines.
• Lead focus‑area workgroups and oversee related processes.
• Facilitate application and cross‑application working sessions.
• Manage communication between application teams as appropriate.
• Develop internal and external communications tailored to audiences ranging from project team members to senior leadership.
• Produce design, configuration, and project deliverables for executive leadership with minimal or no superior review.
• Manage large and/or sensitive projects and requests throughout the project lifecycle.
• Assign tasks and provide oversight and guidance to lower‑level staff.
• Develop and maintain application documentation and remain current on new features and functionality.
• Maintain expert knowledge of technologies relevant to assigned responsibilities.
• Collaborate with Application Development teams and Business Process Owners to design, develop, and maintain application components within established policies and requirements.
• Pursue professional development through reading, seminars, workshops, and professional affiliations.
• Lead and coordinate high‑impact vendor changes across applications.
• Proactively plan projects and tasks across applications.
• Travel may be required.
• Additional hours may be required during critical problems.
• Perform other duties as assigned.

Required Qualifications

• 5–7 years of experience within supported healthcare, business, or information systems.
• Detailed healthcare knowledge and systems expertise.
• Ability to independently coordinate and lead projects.
• Experience developing new functionality with little to no direction.
• Experience leading multidisciplinary teams through projects.
• Ability to work with minimal instruction on day‑to‑day responsibilities and general direction on complex projects.
• Strong project management and communication skills, both written and verbal.
• Strong problem‑solving and multitasking skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively as part of a team and support junior team members.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Excellent customer service skills.
• Highly effective written, verbal, and interpersonal communication skills.
• Ability to adjust to and implement change.

Preferred Qualifications

• Associate's or Bachelor's degree with a focus in healthcare, business, or information systems.
• Supervisory experience.
• 2+ years of project management experience or equivalent.
• Certifications related to the assigned area of focus.
• Epic module proficiency or certification at the time of employment.
• Experience maintaining Epic certifications or proficiencies through required new‑version training.

Skills & Competencies

• Information Services Leadership
• Healthcare Information Systems
• Application Support
• Incident Management
• Problem Management
• Request Management
• Change Management
• Application Implementation
• Application Configuration
• Application Optimization
• Requirements Analysis
• Requirements Elicitation
• Process Mapping
• Workflow Analysis
• Stakeholder Analysis
• Project Management
• Cross‑Application Coordination
• Vendor Management
• Risk and Issue Management
• Technical Leadership
• Team Leadership
• Mentoring and Coaching
• Customer Relationship Management
• Executive Communication
• Business Process Analysis
• Epic Applications
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

Education & Experience

Education: Preferred – Associate's or Bachelor's degree focused on healthcare, business, or information systems.

• Required: 5–7 years of experience within supported healthcare, business, or information systems.
• Required: Experience independently coordinating and leading projects.
• Preferred: Supervisory experience.
• Preferred: 2+ years of project management experience or equivalent.
• The role may include functional supervision responsibilities, work‑assignment coordination, daily priority setting, and guidance on non‑routine or escalated issues.

Work Arrangement & Schedule

• Work Type: Full‑time
• Schedule: 8:00 AM – 5:00 PM, Monday–Friday
• Travel may be required.
• Additional hours may be required during critical problems.

Certifications & Professional Development

• Certifications related to the assigned area of focus are preferred.
• For Epic Analysts, proficiency in the assigned Epic module or certification is required upon employment.
• Epic certifications or proficiencies must remain current through required new‑version training.
• The role encourages ongoing professional growth through personal reading, seminars, workshops, and professional affiliations.

Additional Information

• The Information Services Lead is the most senior level within the described role structure.
• The position requires coordination and consistency across related IS teams.
• The role may include functional supervision of team members and input into performance reviews and corrective actions.
• The position may involve recommending and coordinating work assignments, daily priorities, and team schedules.
• The Lead may make daily priority decisions for a work group and provide guidance on non‑routine or escalated issues.
• The role requires the ability to communicate effectively with audiences ranging from technical project teams to senior leadership.