Analyst IT Systems

About the role

The Analyst IT Systems position within the Digital Workplace department at Oxy is seeking an experienced and highly motivated individual to provide exceptional printer, plotter, and production support for the Greenway Campus, while also offering remote support for all other locations.

Responsibilities

• Deliver exceptional printer, plotter, and production support for the Greenway Campus, and provide remote support for all other locations.
• Maintain system performance, respond to hardware, software, and network inquiries, and resolve issues directly or by coordinating with other support teams as needed.
• Serve as the primary point of contact for all printers and plotters at Greenway and field locations, partnering closely with IT and business teams to bridge gaps, resolve process breakdowns, and ensure smooth service delivery across multiple support groups.
• Diagnose and resolve technical issues related to print servers, SmartPrint, and Xerox/HP devices.
• Manage incidents and service requests by accurately logging, tracking, prioritizing, and resolving cases using company-approved tools (including ServiceNow).
• Install, configure, and support printers, plotters, and associated supplies to meet business needs.
• Support procurement activities for plotters, production printing, and specialty print orders, including coordination with Alphagraphics.
• Collaborate with print service vendors, participate in right-sizing initiatives, and contribute ideas that support cost savings and efficient service delivery.
• Support print service projects, assist with technology efforts, track progress and timelines, collaborate with partners, and help ensure tasks and deliverables move smoothly to completion.
• Collaborate with Digital Experience site teams and application owners to co-develop documentation, cross-train, and mature shared responsibilities, ensuring resilient, layered print services support across locations.
• Create and maintain clear documentation to support knowledge sharing and cross-training.
• Communicate proactively with assigned sites about upcoming activities, changes, and known issues within the print environment.
• Train end users, both formally and informally, on the effective use of printing applications and hardware.

Requirements

• Bachelor's degree in Computer Science, MIS, or other relevant discipline or 5 or more years of relative IT experience.
• Excellent written and oral communication skills.
• Strong work ethic with attention to detail.

Qualifications

• Bachelor's degree in Computer Science, MIS, or other relevant discipline or 5 or more years of relative IT experience.
• Strong work ethic with attention to detail.