IT Analyst I - Desktop

Responsibilities

• Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
• End user support for handheld and peripheral devices.
• Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
• Maintain IT inventory.
• Document instances of desktop equipment or component failure, repair, installation, and removal.
• Onsite branch/department support.
• Handle the ticketing system, phone and email support.
• Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

Qualifications/Requirements

• Minimum Education Level: Associate’s Degree
• Technical Skills Required: Ability to troubleshoot PC problem & basic network issue.
• Required: Intermediate Microsoft product knowledge (OS & Office suite).
• Required: Strong customer service skill.
• Required: Strong foundation of MS Windows OS which include AD and GPO.
• Required: Familiarity with various MS products which include MS O365.
• PREFERRED: Research new technology to benefit Desktop operation.

Pay

The salary range for this full-time position is $21.64 - $22.60 hourly + bonus + benefits. Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.