IT Analyst

About the role

A leading global law firm is seeking an IT Analyst to join the team in New York City.

Responsibilities

• Provide first-level technical support for end users through phone, email, and in-person assistance
• Manage and maintain office hardware including computers and printers
• Support meeting technologies such as video conferencing, presentations, and special events
• Install and configure software in line with organizational standards and security guidelines
• Maintain accurate asset records and update the asset management system regularly
• Use ticketing tools to log, track, and resolve service requests
• Assist with IT projects, deployments, and initiatives, including user training
• Support mobile device technologies and remote access solutions such as VPN and Citrix
• Clock in for planned maintenance and respond effectively to unplanned outages or disruptions
• Uphold data security best practices and comply with information security policies
• Work beyond scheduled hours when necessary (including at least one weekend per month) and travel occasionally for business needs

Qualifications

• You have a university degree or equivalent hands-on experience in IT support
• You bring at least 3 years of experience delivering direct technical assistance for hardware, software, and networking solutions
• You are experienced in managing LAN/WAN environments and supporting network systems
• You are experienced in installing, configuring, and maintaining client operating systems and related devices
• You demonstrate reliability, punctuality, and a strong sense of ownership in your work

Pay

Salary Range: $80,000 – 100,000 annually, based on experience

Schedule

On site

Benefits

Gainor is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.