IT Analyst

Key Responsibilities

• Resolve end user issues and requests in a timely manner
• Diffuse stressful customer situations
• Oversight of escalation and resolution of issues
• Troubleshoot and resolve user desktop issues (hardware / software / access / security / business applications)
• Support a wide range of technologies including PCs, laptops, servers, printers, network equipment, telephone system, cellular, copiers, wireless, and A/V equipment
• Basic Active Directory knowledge; create user accounts, reset passwords, create groups etc.
• Mobile device management and provisioning knowledge
• Publish support documentation to assist staff with requests for information & provide staff training if required
• Discuss, diagnose, and correct hardware/software/networking problems with end users
• Perform needs analysis in conjunction with laboratory or office personnel with respect to hardware and software
• Able to present and deliver IT training material
• Comfortable supporting Executive Leadership and Board Members

Key Competencies/Requirements

• Attention to Detail
• Conflict Resolution
• Customer Focus & Service
• Problem Solving
• Resilience
• Technical Learning

Preferred Qualifications

• Associate or Bachelor’s degree in MIS or Computer Science
• High school diploma or equivalent with at least two years of IT experience required in lieu of degree

Physical Requirements

• Position requires the capability to occasionally lift items in excess of 20 pounds

General Statement

Mayne Pharma is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.