IT Analyst
Piston Automotive · Auburn Hills, MI · 1 wk ago
Information TechnologyFull-time
Responsibilities
- Provide daily end-user support, including troubleshooting hardware, software, and networking issues.
- Administer and maintain Microsoft Active Directory (users, groups, computers).
- Manage phone systems, badge access provisioning, and A/V conferencing tools.
- Cook up incident and trouble response using ServiceNow ITSM platform.
- Install, configure, and support company-approved software, including: Microsoft Office Suite, Teams, OneDrive, SharePoint AutoCAD, Adobe Suite, Syncplicity, Teamcenter/CATIA
- Support mobile devices, including Microsoft Authenticator and mobile Office apps.
- Troubleshoot and support wired/wireless networks, DHCP, VLANs, and IPAM.
- Support multifunction printer/copier units.
- Maintain and diagnose physical datacenter components such as routers, switches, firewalls, servers, UPS systems, storage arrays, and environmental sensors.
- Apply Windows Updates, manage security patches, and handle image deployment.
- Maintain backup and recovery processes and technologies.
- Occasional travel to other sites may be required (≤10%).
Requirements
- Associate’s or Bachelor’s Degree in Information Technology or related field preferred, High School Diploma or GED required.
- 3+ years of experience in IT support or infrastructure-related role.
- Relevant certifications (MCSA, CompTIA, Cisco, VMware, etc.) are a plus.
- Ability to work onsite Monday through Friday at the Lake Orion Plant Piston Automotive, part of the Piston Group family of companies.
Qualifications
- Core Platforms: Microsoft Active Directory, Microsoft 365 (Office, Teams, OneDrive, SharePoint)
- Systems Management: Image Deployment, Patch Management, Windows Updates
- Networking: DNS, DHCP, VLAN, IPAM, Cisco Meraki
- Virtualization: VMware vCenter and ESXi
- Monitoring & Remote Tools: SolarWinds, Endpoint Protection, ServiceNow
- Hardware Support: Printers/Copiers, servers, networking and A/V equipment
- Backup & Disaster Recovery: Experience with enterprise-grade solutions
- Mobile Device Support: iOS/Android mobile Office suite and multilayer security tools