IT Analyst

About the role

Act as the liaison between IT personnel and business users to define requirements for system enhancements and program changes. Support and manage Team Dynamix incidents through resolution and closure. Provide daily business support, user assistance, and issue resolution for warehouse applications. Support system hardware, networking issues, outages, new/existing equipment and setup/configuration. Configure and maintain warehouse settings, including pick sequences, warehouse profiles, user security groups, and employee system access. Create and maintain standard operating procedures (SOPs), work instructions, and training materials. Support SKU setup, validation activities, warehouse configurations, pack slip modifications, and customer-specific system requirements. Coordinate API key management for test and production environments. Manage issue logs, customer communications, and project status updates. Assist Operations with project prioritization and change management activities. Develop test scripts, execute testing activities, document results, and obtain approvals for system changes.

Responsibilities

• Support and manage Team Dynamix incidents through resolution and closure.
• Provide daily business support, user assistance, and issue resolution for warehouse applications.
• Support system hardware, networking issues, outages, new/existing equipment and setup/configuration.
• Configure and maintain warehouse settings, including pick sequences, warehouse profiles, user security groups, and employee system access.
• Create and maintain standard operating procedures (SOPs), work instructions, and training materials.
• Support SKU setup, validation activities, warehouse configurations, pack slip modifications, and customer-specific system requirements.
• Coordinate API key management for test and production environments.
• Manage issue logs, customer communications, and project status updates.
• Assist Operations with project prioritization and change management activities.
• Develop test scripts, execute testing activities, document results, and obtain approvals for system changes.

Requirements

• 3-5+ years of IT support experience in a corporate, manufacturing, distribution, or warehouse environment.
• Experience supporting desktop and laptop hardware/software Windows operating systems.
• Active Directory user administration.
• Ticketing systems (ServiceNow, TeamDynamix, or similar).
• Network troubleshooting.
• Printer support, including laser, multifunction, and label printers (Zebra, Sato, etc.).
• Experience with WMS platforms, preferably Softeon WMS.
• Experience supporting warehouse operational processes and business applications.
• Experience creating technical documentation, procedures, and user training materials.
• Proven ability to troubleshoot complex technical and application-related issues.

Qualifications

• Training requires thirty (30) days on-the-job training under the guidance of an IT staff member.
• Additional training needs are assessed annually during performance evaluation.

Preferred Education And Experience

• Bachelor’s Degree or possess equivalent experience in information technologies, engineering, manufacturing, distribution or a related field.
• Continued working knowledge of the Softeon WMS and subsequent modules.

Certification (Preferred)

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Certifications (MS-900, MD-102, or equivalent)
• ITIL Foundation

Supervisory Responsibility

May provide guidance, training, and functional support to end users and operational teams. Supervisory responsibilities may be assigned based on business needs.

Work Environment

Primarily working in office and warehouse environments. Occasional exposure to varying temperatures, dust, and industrial warehouse conditions. Requires extended periods of computer work, typing, and attention to detail.

Physical Demands

• Ability to stand or sit for extended periods.
• Ability to perform detailed work requiring sustained concentration and computer usage.
• Ability to safely lift and move up to 50 pounds.
• Ability to walk throughout warehouse facilities.

Travel & Work Schedule

• Position may require travel between company sites and the Memphis Data Center.
• Participation in an on-call rotation for after-hours and weekend support.
• Availability for project-related after-hours or weekend work as needed.
• Initial training period on first shift; position may transition to second shift based on business needs.