IT Administrator ll | Night Shift

About the role

This position provides comprehensive technical support for end-user computing devices, peripherals, and related systems in a manufacturing facility. The role involves both office-based and production-floor environments, requiring adherence to safety protocols and the use of Personal Protective Equipment (PPE).

Responsibilities

• Install, configure, test, maintain, monitor, and troubleshoot end-user computing devices, peripherals, printers, presentation equipment, software, and other technology equipment.
• Support both local and remote client devices and applications.
• Perform repairs to client devices and peripheral equipment.
• Conduct diagnostics to understand and resolve problems or provide technical assistance and support.
• Utilize a ticketing system to manage issues to resolution.
• Develop procedures to help users in the proper use of devices and applications.
• Support and maintain user accounts through Active Directory, including the creation and management of group membership.
• Assist with the planning, implementation, maintenance, and documentation of all facets of technology support.
• Collaborate with technology team members to address and escalate issues as required.
• Collaborate with vendors to support deployed hardware and systems.
• Perform file-level recoveries.
• Assist in maintaining OSD (Operating System Deployment) systems.
• Assist the core infrastructure team in maintaining various systems (e.g., VoIP, email).
• Maintain a safe and clean work environment.
• Perform other duties as assigned.

Requirements

• 3–5 years of proven experience within a desktop support role.
• Associate’s degree in an IT field or equivalent experience.
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to work with individuals of various technological backgrounds to troubleshoot and set up systems.
• Excellent verbal, written, and listening skills with the ability to present instructions and information clearly.
• Professionalism in communication with superiors and peers.
• Ability to work independently and within a team environment.
• Adaptability to a changing work environment, competing demands, and frequent changes, delays, or unexpected events.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner.
• Willingness to work extended hours and overtime, including weekends, as required by the work schedule and production needs.

Work Environment

The office is located in a manufacturing facility. While the primary environment is an office setting, the position requires frequent visits to the production floor, where exposure to moving mechanical parts, fumes, or airborne particles may occur. The noise level in the working environment is usually moderate to loud. Proper safety precautions, including the use of Personal Protective Equipment (PPE), must be followed.

Physical Requirements

• Effective use of a computer keyboard and other electronic communication equipment.
• Ability to view and read spreadsheets, documents, and computer monitors.
• Ability to coordinate eye, hand, and finger movements to install equipment.
• Standard visual acuity (correctable by prescription glasses or contacts), including color recognition.
• May occasionally work in temperatures above 100°F or below 60°F.
• May occasionally walk on slippery or uneven surfaces.
• May be required to access elevated surfaces via stairs or a ladder.
• Noise levels may require the use of hearing protection.

Additional Requirements

• To comply with U.S. government regulations, all applicants must be either a U.S. citizen, lawful permanent resident of the U.S., or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3).