IT Administrator, FST

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.

About the role

This is a full-time permanent position located in Bennettsville, South Carolina, United States.

Responsibilities

• Follow all Domtar safety rules and regulations.
• Oversee the daily performance of all desktops, laptops, mobile devices and peripheral equipment at assigned location(s).
• Provide application support for various mill applications, as needed.
• Utilize the internal IT Ticketing System to resolve incidents, service requests and change requests in a timely manner.
• Promote IT Cyber Security best practices on a daily basis via your actions and communications.
• Ensure hardware assets are updated in the Asset Management System following standard Domtar procedures.
• Participate in On-Call rotation to provide 24/7 support for assigned location.
• Coordinate infrastructure work with vendors.
• Perform support activities including backups, patch installs, incident resolution, account maintenance, etc.
• Provide assistance and guidance to other Business and IT teams as required.
• Provide support for the IT infrastructure components (servers, thin clients, switches, virus updates of the Process Control environment if position is located at a manufacturing facility, backups, etc.).
• Identify, troubleshoot, and resolve a wide range of technical problems including LAN/WAN, TCP/IP, IP Addressing, etc.
• Demonstrate practical knowledge of Licensing Compliance and Support Agreements for PC, Technical and Hardware equipment.
• Create documentation for internal procedures and best practices for IT-related items.

Requirements

• 5+ years’ experience providing desktop support in a Microsoft Environment.
• 5+ years’ experience in the implementation of data connectivity for local area networks (LAN), wide area networks (WAN) and storage area networks (SAN).
• 5+ years’ experience providing application support.
• 5+ years’ experience with Information Technology infrastructure technology.
• 5+ years’ experience troubleshooting and resolving printer issues in addition to configuring and installing printers.
• 5+ years’ experience leading and managing technology projects.
• 5+ years’ experience managing Active Directory.
• Experience providing support services for server-related technologies such as Windows Server OS, Clustering, and VMWare.
• Knowledge of real-time controls hardware and PLC automation systems is a plus for mill-based positions.
• Cisco experience/certifications.

Skills

• Strong English language skills (oral and written).
• Strong French language skills (oral and written) for Quebec, Canada-based positions.
• Good organizational skills.
• Ability to manage time well and meet multiple deadlines in a hectic environment.
• Demonstrated ability to communicate effectively in writing and verbally, including work logs and end-user communications.
• Desire to contribute proactively to the needs of Domtar.
• Demonstrated ability to take ownership of a problem and see it through to resolution.