IT Administrator, FST

About the role

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products with facilities across Canada and the United States. The Johnsonburg, Pennsylvania location is seeking a full-time permanent IT Administrator, FST to oversee desktop, laptop, mobile device and peripheral support, application assistance, cybersecurity practices, asset management, and infrastructure coordination.

Responsibilities

• Follow all Domtar safety rules and regulations.
• Oversee daily performance of desktops, laptops, mobile devices and peripheral equipment at assigned location(s).
• Provide application support for various mill applications as needed.
• Use the internal IT Ticketing System to resolve incidents, service requests and change requests in a timely manner.
• Promote IT Cyber Security best practices through daily actions and communications.
• Update hardware assets in the Asset Management System per Domtar procedures.
• Participate in an on-call rotation to provide 24/7 support for the assigned location.
• Coordinate infrastructure work with vendors.
• Perform support activities including backups, patch installs, incident resolution and account maintenance.
• Provide assistance and guidance to other business and IT teams as required.
• Support IT infrastructure components such as servers, thin clients, switches, process control virus updates, and backups.
• Identify, troubleshoot, and resolve technical problems including LAN/WAN, TCP/IP and IP addressing.
• Maintain practical knowledge of licensing compliance and support agreements for PC, technical and hardware equipment.
• Create documentation for internal procedures and best practices for IT-related items.

Requirements

• 5+ years’ experience providing desktop support in a Microsoft environment.
• 5+ years’ experience implementing data connectivity for LAN, WAN and SAN.
• 5+ years’ experience providing application support.
• 5+ years’ experience with IT infrastructure technology.
• 5+ years’ experience troubleshooting and resolving printer issues, including configuration and installation.
• 5+ years’ experience leading and managing technology projects.
• 5+ years’ experience managing Active Directory.
• Experience providing support services for server-related technologies such as Windows Server OS, clustering and VMware.
• Knowledge of real-time controls hardware and PLC automation systems is a plus for mill-based positions.
• Cisco experience/certifications.

Critical Competencies

• Good organizational skills.
• Ability to manage time well and meet multiple deadlines in a hectic environment.
• Demonstrated ability to communicate effectively in writing and verbally, including worklogs and end-user communications.
• Desire to contribute proactively to the needs of Domtar.
• Demonstrated ability to take ownership of a problem and see it through to resolution.