IT Admin Specialist

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business.

About the role

The IT Service Operations Administrator is responsible for ensuring the smooth operation of the Davidson campus lifecycle management of PC hardware. This role involves communicating with users regarding PC refreshes, tracking returns, factory resetting PCs, ensuring timely returns to Dell or donations, and maintaining accurate documentation in the system. Additionally, the role includes performing standard health checks and documenting the status of campus IT infrastructure. A strong adherence to standard work procedures and organization skills are essential for this role. Role is during normal business hours, with occasional overtime.

Responsibilities

• Follow standard procedures for communicating with users regarding PC refresh schedules and processes.
• Track the return of PCs to Dell or donations.
• Perform PC factory resets as per standard work.
• Conduct regular health checks on campus IT infrastructure and document findings as per standard work.
• Send reports on PC refresh status, donations, returns, and campus health checks.
• Maintain accurate inventory counts and provide reports related to assets.
• Identify process improvements and contribute to the development of best practices.
• Strong adherence to standard work.

Requirements

• Ability to demonstrate exceptional customer service skills.
• Ability to communicate effectively with users and team members, both verbally and in writing.
• Ability to build and maintain positive relationships with users and colleagues.
• Ability to manage tasks and responsibilities independently while maintaining high performance.
• Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
• Ability to follow documentation procedures.
• Ability to work effectively with other IT team members to ensure smooth operations and timely completion of tasks.
• Minimum high school diploma or technical degree.
• Proficiency in Microsoft Excel, Word, Teams, Outlook.
• Basic understanding of Windows Operating System.

Pay

Annual Base Salary Range: $36,300.00 - $52,290.00. Compensation Type: Hourly. This role is not incentive or sales commission eligible.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs with generous incentives.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution (total up to 8% company contribution).
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Note: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.