IT Admin Support Specialist
POSITION SUMMARY
The IT Admin Support Specialist provides general support to the IT department. The role is active in providing administrative support for end-users by coordinating support requests, resetting passwords, tracking resolution of issues, and service coordination for software and hardware requests. Manage vendor relationships, invoice reconciliation, and contract facilitation.
COMPENSATION RANGE
Compensation range: $19-21 per hour depending on experience.
ESSENTIAL FUNCTIONS
- Act as the first point of contact for associates experiencing hardware, software, and network connectivity issues.
- Oversee and delegate IT Tickets for Bass Pro Shops Hospitality IT Helpdesk, frequently handling level 1 tickets and escalating more serious or advanced ticket requests.
- Main point of contact for assisting associates with password resets and other software related questions.
- May assist with IT department invoices, submitting expense reports, and monitoring technology budgets.
- Responsible to ensure IT Department supplies and services are available and ready to be used, including office supplies, hardware, overall department organization, etc.
- Arrange and facilitate department activities, team meetings, etc.
ALL OTHER DUTIES AS ASSIGNED
All other duties as assigned.
EXPERIENCE/QUALIFICATIONS
- Minimum Degree Required: High School Diploma or Equivalent
- Preferred Degree: Associate Degree in IT (if applicable)
- Years of experience: 1-3 years in an admin role preferred
KNOWLEDGE, SKILLS, AND ABILITY
- Advanced computer skills
- Knowledge of Microsoft Suite products – including Sharepoint, Teams, Outlook, etc.
- Basic knowledge of software products.
PHYSICAL REQUIREMENTS
- Regularly sits and works on a computer.
- Occasionally stands, walks, and lifts up to 50 lbs.
INDEPENDENT JUDGEMENT
Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.
BENEFITS
Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical, Dental, Vision, Health Savings Account, Flexible Spending Account, Voluntary benefits, 401k Retirement Savings, Paid holidays, Paid vacation, Paid sick time, Bass Pro Cares Fund, and more!
TRAVEL REQUIREMENTS
Local travel only.
INDEPENDENT JUDGEMENT
Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.