IT Access Administrator

Essential Functions & Responsibilities

• Performs access account administration tasks for business lines, external partners, senior management, and internal customers, including privilege requests and password management, in alignment with Identity and Access Management (IAM) and Privileged Access Management (PAM) principles.
• Applies least privilege, supports identity lifecycle activities (onboarding, role changes, and offboarding), and follows secure credential handling practices for privileged accounts.
• Affords assistance to project teams by verifying that access entitlement controls, segregation of duties, and compliance requirements are implemented and maintained.
• Supports the deployment, configuration, and optimization of IAM and PAM tools, participates in periodic and ongoing access reviews, and ensures adherence to regulatory and security standards.
• Supports IT communication within the organization, with external entities, and across IT teams to promote clarity, alignment, and timely updates.
• Aids in delivering accurate and consistent messaging during incidents to help minimize business impact, communicates planned system changes and maintenance windows, and shares updates on IT policies and procedures.
• Acts as a liaison for IT projects as assigned by providing progress updates and basic impact information, and fosters collaboration among IT teams through regular updates and documentation.
• During crisis or recovery events, assists in providing prompt and transparent communication of escalation protocols and recovery status to stakeholders.
• Maintains a department-level project list and coordinates with vendors, equipment, and supplies as directed.
• Develops and/or maintains written procedures and "How to" documentation to support access management functions and application access administration.
• Maintains and updates the Staff List, Role Templates, and Policy Templates, coordinating with appropriate business lines for annual reviews.
• Supports periodic entitlement revalidations to confirm that staff have appropriate access and entitlements.
• Maintains metrics for access management that align with organizational objectives. Creates and updates dashboards to support access management functions and analyzes system and database logs to help identify and resolve potential or existing issues.
• Proactively identifies and reports process gaps and assists in remediation efforts.
• Participates in IT’s Change Advisory Board (CAB) activities as assigned, coordinating with vendors, stakeholders, and schedules in alignment with approved change windows.
• Reviews proposed access-related and organizationally impactful changes and prepares or delivers timely communication if warranted.

Work Experience

• Minimum of 1 year of experience working in a financial institution.
• Minimum of 3 years of experience in IT access administration, identity and access management.
• Minimum of 1 year experience reviewing and providing recommended access levels for core business applications or enterprise platforms, including role-based access control.
• Experience working with ticketing systems, access request workflows, and documented service level expectations.
• Experience supporting audits, access reviews, entitlement revalidations, or compliance-related activities within a regulated environment.

Education

• A high school diploma or GED is required.
• A Bachelors degree in Computer Science, Management, Education, Information Technology, Technical Administration, Business, Information Systems, or in a related field is preferred.

Other Skills Required

• Proficiency in Microsoft 365.
• Experience supporting multiple users/stakeholders.
• Knowledge of entitlements, groups, and role configuration.