IT Academic Applications Specialist

About the role

Reporting to the Director of Educational Technology, the IT Academic Application Specialist supports the implementation, administration, integration, and effective use of academic technology applications that support teaching, learning, and student success. The incumbent works collaboratively with faculty, staff, academic departments, Information Technology, and external vendors to provide technical support, training, application management, and project coordination for the College’s academic technology environment.

The position supports applications and platforms including the Brightspace Learning Management System (LMS), ePortfolio platform (Digication), instructional technology tools, multimedia applications, and related academic technology systems. The incumbent evaluates emerging technologies and assists with the implementation and continuous improvement of technology solutions aligned with institutional priorities.

Responsibilities

• Administer, support, and maintain academic technology applications and platforms, including the College’s LMS (Brightspace), ePortfolio Digication platform, and related instructional technologies.
• Provide technical consultation and support to faculty and staff on the effective use and integration of academic technology applications.
• Coordinate the implementation, configuration, testing, and ongoing support of academic technology applications and system integrations.
• Develop and deliver training, workshops, demonstrations, documentation, and other resources to promote effective use of academic technology.
• Collaborate with faculty, academic departments, Information Technology, CUNY, and vendors to resolve application issues and support technology initiatives.
• Support the integration and effective use of instructional technologies, including virtual classroom, multimedia, lecture capture, assessment, and digital learning tools.
• Monitor application performance, functionality, updates, and vendor releases; identify issues and coordinate appropriate resolutions.
• Assist with accessibility initiatives by reviewing digital content and academic technology applications for compliance with applicable accessibility standards, including ADA, Section 504, Section 508, and WCAG.
• Support the implementation of accessible and inclusive technology solutions that promote equitable access to teaching and learning resources.
• Assist with technology-related projects, system implementations, upgrades, migrations, and process improvements.
• Evaluate emerging technologies, including artificial intelligence and other innovative academic applications, and recommend solutions that support teaching, learning, and student success.
• Maintain documentation, procedures, and support resources for academic technology applications.
• Manage multiple projects and priorities, meet deadlines, and work effectively in a collaborative, service-oriented environment.
• Assist in developing and implementing instructional systems to support the College's academic mission.
• Administer and support online learning communities, creating accounts and maintaining user populations.