IT Applications Specialist

About the role

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! IT Applications Specialist - ATM Position Overview: This is an in-office/onsite position for an IT Applications Specialist acting as a subject matter expert in the ATM application ecosystem. Responsible for maintaining, troubleshooting, updating, integrating, testing and operational support of the organization’s ATMs and self-service terminal software. Including building low-code/no-code solutions, supporting implementations, and documenting system functionality, processes, and technical decisions.

Responsibilities

• 35% Under general supervision: Execute day-to-day specialized technology functions such as user management, license management, role/profile setups, permissions, and public groups. Apply system updates and procedures to improve existing application processes.
• 25% Application Support & Problem Solving: Provide Tier 2/Tier 3 support for production systems, responding to incidents and diagnosing technical issues. Troubleshoot software errors, investigate system bugs, review application logs, and resolve end-user or operational issues. Conduct root cause analysis for recurring issues and implement corrective actions. Monitor application health, interfaces, and system integrations. Experience with project tracking tools (e.g., JIRA, Confluence, Helix). Serve as an on-call responder for team-supported software as required.
• 15% Business Analysis: Analyze identified gaps in processes, workflows, and offer ideas or solutions for improvement in areas that require improvement or remediation. Collect data for user requests, scope impact, and provide project estimates. Participate in product backlog refinement and prioritization.
• 15% Coordination, Testing, & Cross-Functional Collaboration: Coordinate application upgrades, releases/CRQ changes, testing, and deployment schedules. Test and execute software patches, version updates and hotfixes in staging environments before production rollouts. Serve as a technical liaison between business partners, software engineers, DBAs, third-party vendor partners, and other IT teams. Assist with user training and monitor post-implementation adoption.
• 10% Documentation & Continuous Improvement: Develop and maintain technical documentation, system specifications, SharePoint knowledge base articles, and user manuals. Evaluate emerging tools, processes, and industry trends to enhance application efficiency.

Qualifications