Issues & Program Manager, Product Operations

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $100,000 – $130,000 annually

About the role

This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a technology-driven environment.

Responsibilities

• Build and enhance processes to increase efficiency and documentation quality through automation and AI
• Collaborate with Legal, Compliance, Operations, and Engineering to resolve issues promptly
• Own and provide issue reporting to stakeholders
• Manage and track issue containment and remediation
• Ensure cross-functional readiness for product launches, coordinating with various teams
• Build and maintain relationships with strategic and banking partners for communication and coordination

Qualifications

• 10+ years of experience in tech project management or product operations, preferably in fintech
• Experience in issues management, regulatory compliance, or risk-related projects
• Strong interest in leveraging AI for process improvement
• Proficiency in data analysis, able to create reports and dashboards independently
• Proven track record of leading cross-functional initiatives effectively
• Exceptional communication skills, capable of simplifying complex topics for diverse audiences
• Ability to thrive in fast-paced environments with multiple priorities and ambiguity

Benefits

• Competitive base salary and stock options
• Health benefits starting from Day 1
• 401(k) plan with company matching
• Remote-friendly work environment and flexible time off
• Opportunities for professional growth in a mission-driven culture