Issues & Program Manager, Product Operations

Accountabilities

• Oversight of issue management initiatives and support for the successful execution of major product programs.
• Drive alignment across teams, improve operational processes, and ensure that complex projects move from identification through resolution with strong accountability and visibility.
• Own the end-to-end issue management program, including issue triage, root cause analysis, containment planning, remediation tracking, and final resolution.
• Build and improve operational processes, including automation and AI-enabled workflows, to increase efficiency, documentation quality, and stakeholder alignment.
• Partner with Product, Engineering, Legal, Compliance, Risk, and Operations teams to drive timely resolution of critical issues.
• Create and maintain issue reporting processes for internal and external stakeholders.
• Monitor remediation progress and ensure accountability across teams.
• Lead execution of major product initiatives, coordinating cross-functional readiness across Product, Design, Engineering, Marketing, and Operations.
• Manage relationships with strategic partners and serve as a central point of communication and coordination.
• Identify opportunities for continuous improvement and help establish scalable operating practices.

Requirements

• Experienced product operations or program management professional with strong technical understanding, operational discipline, and the ability to lead complex initiatives across multiple teams.
• Experience managing issues, regulatory compliance initiatives, risk-related programs, audits, or policy-driven projects.
• Understanding of operational controls and the ability to keep product initiatives moving within compliance and regulatory requirements.
• Strong interest in leveraging AI tools to improve execution, efficiency, and operational workflows.
• Strong analytical skills, including the ability to interpret reports, build dashboards, and independently answer operational questions using data.
• Proven ability to lead cross-functional initiatives and align diverse stakeholders toward shared goals.
• Excellent communication and executive presentation skills, with the ability to simplify complex topics into actionable insights.
• Ability to manage multiple priorities, operate independently, and deliver results in a rapidly changing environment.
• Proactive mindset with strong ownership, problem-solving abilities, and a builder-oriented approach.

Benefits

• Competitive base salary range of $170,000-$200,000.
• Equity opportunities.
• Comprehensive health benefits starting from day one.
• 401(k) plan with company matching contributions.
• Fully remote work environment within the United States.
• Flexible time off policy.
• Opportunities for professional growth and career development.
• Opportunity to contribute to a high-growth, mission-driven organization where your work has meaningful impact.
• Inclusive and collaborative culture focused on innovation and continuous improvement.