Program Manager, Product Operations

About the role

We are seeking a results-driven Program Manager of Product Operations and Launch to drive our go-to-market execution and product release processes.

Responsibilities

• Drive cross-departmental planning and alignment on product releases and initiatives in partnership with Product leadership.
• Deliver robust go-to-market (GTM) strategies in collaboration with stakeholders across Product, Marketing, Sales, Support, and Operations.
• Lead end-to-end product release management, including kickoff meetings, stakeholder coordination, task tracking, risk mitigation, and communication.
• Execute a scalable release management process, incorporating stakeholder feedback and operational learnings.
• Monitor release performance against key milestones, KPIs, and gate points—ensuring accountability and providing data-driven insights to guide execution.
• Report on release progress, risks, and outcomes to Senior Leadership Team (SLT).
• Be the central hub for all release activities, reporting to the Senior Leadership Team on status, goals, and key metrics.
• Foster a culture of continuous improvement by identifying gaps, driving adoption of best practices, and removing blockers to success.
• Champion operational excellence by setting an example of raising bar on consistency, quality, and impact of product delivery.
• Ensure adherence to company policies and manage additional duties as needed by the VP of Product Management Operations.

  Qualifications

  • 5+ years of experience in Product Operations, Program Management, or related operational leadership roles within SaaS or technology organizations.
  • Experience implementing and scaling enterprise operating models.
  • Experience influencing leadership stakeholders and leading cross-functional organizations.
  • Strong experience in product lifecycle management and release governance.
  • Strong communication, facilitation, and strategic thinking skills.

  Preferred Skills

  • Experience in the insurance or insurtech industry.
  • Familiarity with tools such as Rally, SharePoint, Miro, or equivalent.
  • Professional certifications (e.g., PMP, Agile, Scrum) or advanced degrees (MBA) a plus.

  Additional Requirements And Details

  • Travel required up to 10% of the time.
  • Located and working from an office location.
  • Occasional lifting and/or moving up to 10 pounds.
  • Frequent repetitive hand and arm movements required to operate a computer.
  • Specific vision abilities required by this job include close vision (working on a computer, etc.).
  • Frequent sitting and/or standing.