ISS - IT Service Management Asset Coordinator

What You'll Do

• Track and manage IT inventory stock levels, establishing and maintaining minimum/maximum thresholds to ensure material availability while preventing overstocking.
• Perform regular physical counts of IT inventory, reconciling discrepancies with system records, and investigating root causes for variances.
• Inspect incoming IT shipments for quality, accuracy, and completeness, coordinating storage or immediate transfer as required.
• Ensure all IT assets and inventory are appropriately labeled and recorded upon receipt.
• Maintain an accurate and up-to-date record of all fixed IT assets throughout their lifecycle, from acquisition to disposal.
• Generate regular reports on IT asset usage, inventory status, and lifecycle events to support decision-making and strategic planning.
• Accurately maintain computerized records for all IT assets and inventory using designated management systems.
• Develop and present inventory and asset reports to management, highlighting key metrics and areas for improvement.
• Oversee and administer the eShop hardware management system, including catalog maintenance, order fulfillment, and inventory synchronization.
• Administer the Mobile Device Management (MDM) platform, including device enrollment, policy application, and compliance monitoring for all organizational mobile devices.
• Manage the lifecycle of mobile devices, from procurement and deployment to decommissioning and secure data wiping.
• Provide initial troubleshooting and support for MDM-related issues and mobile device functionalities.
• Ensure mobile device inventory is accurately reflected in asset management systems and compliant with security policies.
• Ensure all inventory and asset management activities comply with organizational policies, particularly those relevant to government roles, and safety regulations.
• Support internal and external audits related to IT assets and inventory.
• Inter-Departmental Collaboration:
• Liaise with the IT organization to ensure timely and accurate placement of procurement requests for IT assets and components.
• Collaborate with Supply Chain and Property departments to ensure proper handling, delivery, and receipt of IT procurements to approved locations.
• Communicate effectively with internal stakeholders regarding inventory status, availability, and asset-related inquiries.

Minimum Job Requirements

• Bachelor's degree in engineering/science/information technology discipline.
• OR Master's degree in engineering/science/information technology discipline.
• OR Applicants without a bachelor's degree may be considered based on a combination of at least 8 years of completed education and/or relevant experience.

Department of Energy (DOE) Order 426.2A Requirements

• Preferred Job Requirements:
• Proficiency in inventory management software and database systems.
• Strong command of Microsoft Office applications, particularly advanced Excel skills for data analysis and reporting.
• Exceptional attention to detail and accuracy in tracking and auditing.
• Strong communication skills, both written and verbal, to interact effectively with internal teams and external departments.
• Demonstrated ability to communicate procurement needs and status clearly across the organization.
• Excellent organizational and time management abilities.
• A proactive approach to problem-solving and discrepancy resolution.