ISO/Warranty Analyst

About the role

Kenworth Renton is seeking an energetic, details-driven team member to collaboratively drive quality improvements throughout our heavy-duty truck plant in Renton, WA.

Responsibilities

• Leading and participating in continuous improvement projects and other quality assurance functions as assigned.
• Processing of nonconforming parts (NCP’s), sending disposition requests, issuing MDR’s (Material Disposition Reviews), handling SR’s (shipping releases), and updating QA databases (reflections).
• Supporting supplier requests for additional information regarding rejected parts (i.e., clarification of specifications, photos, etc.), working with departments to determine root cause, responsibility, and corrective action for nonconforming parts.
• Supporting ISO audit processes and tools to ensure compliance to internal (Kenworth) and external (Regulatory) standards and requirements while driving closure as needed.
• Conducting ISO training.
• Evaluating complex claims and making claim payment recommendations per PACCAR procedures and policies.
• Responding to dealer, DSM, vendor, and customer inquiries.
• Communicating division policies and procedural requirements and technical information in a professional and timely manner.
• Communicating warranty issues to plant management, quality, and production teams.
• Performing analysis of warranty data to define trends, pinpoint issues, and identify issues of high dollar and frequency.
• Leading teams and individuals in reducing and eliminating warranty issues through quality improvement initiatives and projects as well as initiatives with customers and dealers.
• Negotiating with various interest groups (Customers, Dealers, Plant, Division, and Corporate) to achieve a reduction in warranty issues and costs while simultaneously maintaining good will as well as supporting and promoting the Kenworth product.
• Other duties as assigned.

Qualifications

• A minimum of five years of relevant experience, including at least two years in quality management and one year in organizational management within a manufacturing environment.
• Comfortable communicating and presenting to senior management and cross-functional teams in a way that enables non-technical team members to understand the quality requirements and metrics.
• A Bachelor’s degree in engineering, business, or related field required.

Additional Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this role is $90,400-$129,100 annually. Additionally, this role is eligible for the full range of benefit options listed above. This is a safety-sensitive position, and the pre-employment drug testing includes cannabis testing. Kenworth Truck Company-Renton is an E-Verify Employer.