ISC TECHNICAL SUPPORT
Integrated Solutions Consulting · Edwardsville, IL · Yesterday
Information TechnologyFull-time
Primary Duties And Responsibilities
- Serve as the first point of contact for staff/clients seeking technical assistance over the phone, e-mail, or job ticket
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by staff/clients
- Walk the client through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on ISC systems and services
- Document all interactions
- Develop and deliver training programs on the ISC systems
- Work directly with project teams to enhance the system and ensure effective roll-outs
- Identify and suggest possible improvements on procedures
Required Qualifications / Experience
- Demonstrate the ability to master the ISC OES
- Demonstrate the ability to develop and facilitate training on automated systems
- Working knowledge of office automation products, databases and remote control
- Working knowledge of automated systems, mobile devices and other tech products
- Demonstrate the ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
Core Competencies/Skills
- Has associates degree, technical training or college level courses
- Excellent written and oral communication skills
- Basic programming skills
- Knowledge of Articulate or similar online course development systems
- Knowledge of leading Application Development Platforms
- Flexible style, able to immediately adapt to changing priorities