IS Tech

About the role

This role typically follows a Monday-through-Friday schedule; however, due to its critical nature, you will be on call for IT emergencies and urgent issues that require immediate resolution.

Responsibilities

• Tech Support for Staff: help doctors, nurses, and admin staff with tech issues (computers, printers, logins, apps); troubleshoot problems with EHR systems like Epic
• Help Desk & User Support: assist staff with software or hardware issues; set up new user accounts, reset passwords, and manage access
• Hardware Maintenance: install and fix workstations, printers, tablets, barcode scanners; manage hardware in patient areas, nurses' stations, and mobile carts
• Software & Network Assistance: install and update software used in healthcare settings, support Wi-Fi, VPN, and connectivity for hospital systems
• Security & Compliance: follow HIPAA and cybersecurity rules to protect patient data, assist with password resets, access control, and device encryption

Qualifications

• High School Diploma required for all new hires starting 4/1/14
• Experience in Microsoft Desktop Operating Systems and Active Directory
• 1-3 years experience preferred
• Customer service experience preferred
• Preferred: Comptia A+, N+, Microsoft Certified Professional (MCP)

Benefits

• Health, dental, and vision insurance options
• Paid vacation, sick time and holidays
• Bereavement leave, FMLA and other leave options
• Employer 401K options
• Tuition reimbursement options
• Life, disability, and other insurance options
• Many other amazing benefits: https://www.primehealthcare.com/careers/benefits/

Schedule

• Employment Status: Full Time
• Shift: Days
• Hours: 8-hour shifts

This response is AI-generated, for reference only.