Tech

Responsibilities

• Receive all laptop and parts orders accurately and in accordance with documented process, confirming that the product matches our ordering expectations.
• Test laptops according to all testing protocols and inspect for any additional issues or observations that may be significant to the customer.
• Troubleshoot and repair laptops according to refurb template or instructions provided by your team leader with the end product being a sellable unit.
• Fill out all refurb forms accurately to ensure sales and customers know the exact condition of the unit.
• Disassemble laptops with cautious efficiency, ensuring all parts are correctly disassembled and sorted.
• Add functioning parts accurately to inventory according to part numbers.
• Act as a customer advocate, keeping an eye out for any defects that may negatively impact the customer.
• Alert your team leader of any issues and help to find the root cause producing the issue.
• Bring suggestions for improving processes to your team leader.

Requirements

• Lift at least 30lbs Monday through Thursday - 10 hour days.