IS Systems Support Specialist

About the role

Lutheran Social Services of Illinois (LSSI) is hiring a full-time IS Systems Support Specialist to provide technical support for applications, desktop, network, and telephony systems in the Agency, working from the System Support Center.

Responsibilities

• Provide Level 1 and Level 2 support for applications, usage questions, and technical problems, via phone or at user workstation at CSO.
• Configure and standardize desktop hardware and software orders.
• Under supervision, install, configure, test, and troubleshoot personal computer systems, following established standards.
• Grant security access to corporate networks and applications.
• Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individuals in a dignified, respectful, honest, and fair manner.

Requirements

• A high school diploma or equivalent is required.
• A bachelor's degree is preferred.
• Three to five years of relevant experience is preferred.
• A background check clearance is required.
• IT certifications are preferred.
• A demonstrated understanding of Microsoft Operating Systems, preferably Windows 10 and 11, is required.
• A knowledge and understanding of Saas and on-prem applications are required.
• A demonstrated understanding of how an organization's technology landscape works is required.
• The ability to identify repeated issues and work with IS Network Engineers to bring permanent resolutions is required.
• Demonstrated customer service skills to resolve issues expeditiously are required.
• Accurate documentation skills to ensure users are able to help themselves in resolving issues are required.
• An ability to communicate in a clear, comprehensible manner, both verbally and in writing are required.
• A demonstrated ability to work independently as well as understand when to escalate and involve team members and supervisor are required.
• An excellent organization, presentation, and PC/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software are required.

Qualifications

• A high school diploma or equivalent is required.
• A bachelor's degree is preferred.
• Three to five years of relevant experience is preferred.
• A background check clearance is required.
• IT certifications are preferred.
• A demonstrated understanding of Microsoft Operating Systems, preferably Windows 10 and 11, is required.
• A knowledge and understanding of Saas and on-prem applications are required.
• A demonstrated understanding of how an organization's technology landscape works is required.
• The ability to identify repeated issues and work with IS Network Engineers to bring permanent resolutions is required.
• Demonstrated customer service skills to resolve issues expeditiously are required.
• Accurate documentation skills to ensure users are able to help themselves in resolving issues are required.
• An ability to communicate in a clear, comprehensible manner, both verbally and in writing are required.
• A demonstrated ability to work independently as well as understand when to escalate and involve team members and supervisor are required.
• An excellent organization, presentation, and PC/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software are required.

Skills

• High school diploma or equivalent.
• Bachelor's degree preferred.
• Relevant experience preferred.
• IT certifications preferred.
• Understanding of Microsoft Operating Systems, preferably Windows 10 and 11.
• Knowledge and understanding of Saas and on-prem applications.
• Understanding of an organization's technology landscape.
• Ability to identify and resolve issues.
• Customer service skills.
• Documentation skills.
• Communication skills.
• Independent work ability.
• Organization and PC/computer skills.

Benefits

• On-demand flexible paydays through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience, and licensure, ranging from $25 to $29 hourly.
• Opportunity for advancement.
• Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.

Pay

$25-$29/Hourly.

Schedule

Monday through Friday.