System Support Specialist

About the role

Join CCA Global Partners as a System Support Specialist in our St. Louis, MO office and become part of a collaborative, friendly, and high-performing IT team that values trust, integrity, and innovation.

Responsibilities

• Resolve Help Desk tickets across Windows and macOS systems, prioritizing, escalating, and documenting based on business impact.
• Support mobile devices (iOS, Android, and other platforms).
• Manage and maintain hardware/software inventory and lead device refresh cycles.
• Handle user setups, installations, upgrades, and maintain accurate documentation and procedures.
• Complete various administrative tasks for the department and maintain established documentation, procedures, and other knowledge bases.

Requirements

• At least 2 years of IT support experience and a high school diploma (or equivalent).
• Excellent communication, grammar, and customer service skills—friendly, tactful, and solutions-focused.
• Demonstrate the ability to research and troubleshoot a broad range of technical issues, translate complex concepts into user-friendly language, and build rapport through effective listening and questioning techniques.
• Strong organization skills and the ability to prioritize and manage multiple tasks.
• Strong working knowledge of Microsoft Windows (including RDP), Microsoft 365 (Office, Outlook, Teams, OneDrive, etc.) and general hardware.
• Hands-on experience supporting Apple macOS environments (workstations and mobile devices)
• PREFERRED: Certifications like CompTIA A+, Microsoft Certified, or Technical Support Professional (TSP).

Qualifications

We recognize YOU for your accomplishments and contributions through development, growth and compensation!

Skills

• Technical support experience
• Customer service skills
• Problem-solving abilities
• Organizational skills
• Knowledge of Microsoft Windows and macOS
• Experience with Apple macOS environments

Benefits

We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.

Pay

N/A

Schedule

N/A

Application

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