Systems Support Specialist

About The Energy Authority

The Energy Authority is a public power-owned, nonprofit corporation with offices in Jacksonville, Florida, and Bellevue (Seattle), Washington. TEA provides public power utilities with access to advanced resources and technology systems so they can respond competitively in the changing energy markets. Through partnership with TEA, utilities benefit from an experienced organization that is singularly focused on deriving the maximum value of their assets from the market.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Provides basic end-user training on systems and software
• Develops a working knowledge of the organization and the company’s key functional processes and resources
• Recommends the purchase of desktop hardware, software, and accessories
• Inspects, installs, upgrades, configures, and tests new and existing hardware and software systems
• Performs equipment installations and relocations
• Implements the electronic storage policy, including recorded voice logs, system backup tapes, and offsite storage
• Ensures that process documentation exists for all routine and troubleshooting duties
• Troubleshoots, repairs, and works with equipment and software manufacturers to resolve problems on systems including, but not limited to: workstations, computer networks, printers, telephone equipment, videoconferencing systems, data feeds and application software
• Maintains electronic trouble ticket log
• Affords assistance to other IT staff, as required, with general system support throughout the organization
• Available to perform on-call duty, as needed
• Affords assistance in departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education

Qualifications

• Must be currently enrolled in Information Technology related program at a college or university
• Associate's degree in a related area is desired, combined with 1-2 years of experience in the field or in a related area, or equivalent combination of education and experience
• Appropriate Microsoft certification highly desired