IS Support Technician

About the role

The IS Support Technician 1 provides entry-level technical support for organization wide information systems, hardware, and user devices under general supervision. This position focuses on learning and applying standard troubleshooting, imaging, and maintenance procedures to ensure reliable access to organization systems and applications for approximately 900 end users across inpatient, outpatient, and administrative settings.

The IS Support Technician 2 provides journey-level technical support for organization wide information systems, hardware, and user devices under minimal supervision. This position operates independently within established policies, handling complex troubleshooting, imaging, and user administration tasks across multiple computing platforms and clinical systems for roughly 900 users.

Responsibilities

• Provides entry-level technical support for organization wide information systems, hardware, and user devices under general supervision.
• Provides journey-level technical support for organization wide information systems, hardware, and user devices under minimal supervision.
• Handles complex troubleshooting, imaging, and user administration tasks across multiple computing platforms and clinical systems.

Requirements

• Education: High School Diploma or equivalent
• Preferred Education: Associates degree in computer science or related field
• Experience: Two (2) years of relevant experience OR One (1) year of experience as an IT Support Technician I.
• Relevant experience includes computer or telecommunications service, computer hardware, software or network installation and setup; providing instruction in the use of computer hardware or software; or operating computers in an Information Systems environment that requires familiarity with a variety of applications and functions.
• Preference: Preference may be given to those who qualify for IS Support Tech 2.

Qualifications

• None

Skills

• None

Benefits

Bartlett Regional Hospital offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

$26.05 and up DOE

Schedule

Days