Ironclad Administrator
About the role
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. We are seeking a highly motivated and detail-oriented individual to join our growing legal team.
Responsibilities
Lead and support the implementation of Ironclad software, including configuration, template customization, workflow creation and data migration.
Serve as product owner for Ironclad workflows, including intake design, launch forms, conditional routing, approval logic, template updates, signature steps, archive steps, workflow testing, release management, and post-launch enhancements.
Work with internal stakeholders to ensure timely and successful deployment of the Ironclad platform.
Improve the utilization and optimization of Ironclad within the organization.
Implement and manage the contract repository within Ironclad, including the transfer of historical contracts into Ironclad’s repository.
Support the continued development of Ironclad as the primary legal intake and contract workflow platform.
Provide advanced technical support to end-users, troubleshooting and resolving issues related to the Ironclad platform.
Collaborate with Ironclad’s support team to escalate and resolve complex technical problems.
Collaborate with internal business systems support to ensure integration with internal applications.
Assist in the integration of Ironclad with other enterprise systems through APIs and custom connectors.
Develop and maintain custom workflows, templates, and forms within the Ironclad platform to meet organizational needs.
Develop and maintain Ironclad reports, dashboards, scheduled reports, contract reminders, and operational metrics to support Legal leadership, workflow owners, user management, repository health, and adoption tracking.
Conduct training sessions for end-users and technical teams on Ironclad functionalities and best practices.
Create and maintain technical documentation, including user guides, integration documentation, and troubleshooting guides.
Maintain administrative access controls and documentation, including user roles, permission groups, administrator accounts, service accounts, shared mailboxes, integration credentials, API/token ownership, and related access-transfer procedures.
Work closely with legal, finance, procurement, and other business units to understand their needs and ensure Ironclad is configured to support business objectives.
Communicate technical issues and solutions effectively to both technical and non-technical stakeholders.
Qualifications
Bachelor's degree.
2+ years of experience using, managing and implementing Ironclad contract management software.
2+ years of experience in technical support, software implementation, or a similar role.
Expertise in handling the utilization and optimization of Ironclad within an organization.
Proficiency in system integration, including API development and management.
Experience with SharePoint, Salesforce, DocuSign and ServiceNow preferred.
Skills
Strong problem-solving and analytical skills.
Excellent understanding of web technologies, databases, and system architecture.
Ability to work independently and as part of a team in a fast-paced environment.
Strong communication skills, with the ability to translate complex technical concepts into understandable terms for non-technical users.
Exceptional training skills, including presenting in front of a large audience in-person and/or via Teams/Zoom.
Experience creating training videos, training documentation and other materials for Ironclad end users.
Knowledge of SharePoint, Salesforce, ServiceNow, DocuSign, CPQ, Zuora and Workday, and specifically implementation opportunities with Ironclad.
Knowledge of legal operations and contract management processes.
Pay and Benefits
The pay range for this position is $120,000.00 - $160,000.00/yr. We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 29, 2026.