Ironclad Administrator

Key Responsibilities

• Implementation and Deployment
• Lead and support the implementation of Ironclad software, including configuration, template customization, workflow creation and data migration.
• Serve as product owner for Ironclad workflows, including intake design, launch forms, conditional routing, approval logic, template updates, signature steps, archive steps, workflow testing, release management, and post-launch enhancements.
• Work with internal stakeholders to ensure timely and successful deployment of the Ironclad platform.
• Improve the utilization and optimization of Ironclad within the organization.
• Implement and manage the contract repository within Ironclad, including the transfer of historical contracts into Ironclad’s repository.
• Technical Support
• Provide advanced technical support to end-users, troubleshooting and resolving issues related to the Ironclad platform.
• Collaborate with Ironclad’s support team to escalate and resolve complex technical problems.
• Collaborate with internal business systems support to ensure integration with internal applications.
• Integration and Customization
• Aid in the integration of Ironclad with other enterprise systems through APIs and custom connectors.
• Develop and maintain custom workflows, templates, and forms within the Ironclad platform to meet organizational needs.
• Deep understanding of contract metadata, tagging, search, and repository reporting.
• Develop and maintain Ironclad reports, dashboards, scheduled reports, contract reminders, and operational metrics to support Legal leadership, workflow owners, user management, repository health, and adoption tracking.
• Training and Documentation
• Conduct training sessions for end-users and technical teams on Ironclad functionalities and best practices.
• Create and maintain technical documentation, including user guides, integration documentation, and troubleshooting guides.
• System Optimization and Upgrades
• Maintain and optimize the Ironclad environment.
• Manage and execute system upgrades, ensuring minimal disruption to users and alignment with business requirements.
• Maintain administrative access controls and documentation, including user roles, permission groups, administrator accounts, service accounts, shared mailboxes, integration credentials, API/token ownership, and related access-transfer procedures.
• Collaboration and Communication
• Work closely with legal, finance, procurement, and other business units to understand their needs and ensure Ironclad is configured to support business objectives.
• Communicate technical issues and solutions effectively to both technical and non-technical stakeholders.

Skills

• Strong problem-solving and analytical skills.
• Excellent understanding of web technologies, databases, and system architecture.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong communication skills, with the ability to translate complex technical concepts into understandable terms for non-technical users.
• Exceptional training skills, including presenting in front of a large audience in-person and/or via Teams/Zoom.
• Experience creating training videos, training documentation and other materials for Ironclad end users.
• Knowledge of SharePoint, Salesforce, DocuSign, ServiceNow, CPQ, Zuora, and Workday, and specifically implementation opportunities with Ironclad.
• Knowledge of legal operations and contract management processes.