IoT Sensor Tech I PT

About the role

Handles the basic tasks for the Sensor Support team. Answer and troubleshoot basic customer questions or requests (including but not limited to: confirming sensor is online, scheduling installation appointments). Provide administrative support for the sensor support team, (ie: submitting equip orders, cancel customer acct, contacting customers for delivery instructions, and updating contact info.) Ensure all tasks are handle and completed in a timely manner.

Education and experience

• High school diploma or equivalent work experience
• 2 years of work experience is preferred
• Experience in providing excellent customer service to internal and external customers

Knowledge and skills

• Excellent data entry, telephone & PC skills; MS Office Suite
• Ability to quickly understand new technology
• Proficient in Excel with the ability to create, format, calculate and report
• Good verbal and written communications
• Proven customer service skills, especially involving troubleshooting issues with customers
• Strong problem solving, analytical and presentation capabilities
• Attention to detail
• Ability to multi-task, prioritize tasks and ensure assignments are delivered on time

Benefits

• Two options for your health insurance plan (PPO or High Deductible)
• Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
• Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)
• Prescription drug coverage (included in your health insurance plan)
• Short and Long Term Disability coverage
• Vision and dental insurance plans
• A robust 401k plan with up to a 5% employer match
• A retirement savings plan that is 100% company funded
• Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
• Eligibility to receive a yearly bonus as a Munich Re employee
• A variety of health and wellness programs provided at no cost
• A hybrid environment that gives you a choice in where and how you get work done
• A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop
• An on-site complimentary workout facility as well as walking trails on campus grounds
• On-site wellness center complete with nurse practitioner
• Financial assistance for adoptions and infertility treatment
• Paid time off for eligible family care needs
• Tuition assistance and educational achievement bonuses
• Free parking
• A corporate matching gifts program that further enhances your charitable donation
• Paid time off to volunteer in your community