IoT Sensor Tech I PT

The Hartford Steam Boiler Inspection and Insurance Company (HSB) was founded on June 30, 1866. Our first president considered HSB as “the first company in America devoted primarily to industrial safety.” “Hartford Standards” quickly became the specifications for boiler design, manufacture and maintenance. HSB is a leader in equipment breakdown insurance, specialty coverages, inspection services, and engineering-based risk management for business, home and farm.

About the role

Handles the basic tasks for the Sensor Support team. Answer and troubleshoot basic customer questions or requests (including but not limited to: confirming sensor is online, scheduling installation appointments). Provide administrative support for the sensor support team (e.g., submitting equipment orders, canceling customer accounts, contacting customers for delivery instructions, and updating contact information). Ensure all tasks are handled and completed in a timely manner.

Responsibilities

• Answer and troubleshoot basic customer questions or requests, including confirming sensor status and scheduling installation appointments
• Provide administrative support for the sensor support team, such as submitting equipment orders, canceling customer accounts, contacting customers for delivery instructions, and updating contact information
• Ensure all tasks are completed in a timely manner

Requirements

• High school diploma or equivalent work experience
• 2 years of work experience is preferred
• Experience in providing excellent customer service to internal and external customers

Skills

• Excellent data entry, telephone, and PC skills; proficiency in MS Office Suite
• Ability to quickly understand new technology
• Proficient in Excel with the ability to create, format, calculate, and report
• Good verbal and written communication skills
• Proven customer service skills, especially involving troubleshooting issues with customers
• Strong problem-solving, analytical, and presentation capabilities
• Attention to detail
• Ability to multi-task, prioritize tasks, and ensure assignments are delivered on time

Benefits

• Two options for health insurance plan (PPO or High Deductible)
• Supplemental Life and AD&D plans for yourself and dependents (includes spouse/domestic partner and children)
• Voluntary Benefit plans (Accident, Critical Illness, and Hospital Indemnity)
• Prescription drug coverage (included in health insurance plan)
• Short and Long Term Disability coverage
• Vision and dental insurance plans
• A robust 401k plan with up to a 5% employer match
• A 100% company-funded retirement savings plan
• Paid time off starting at 24 days each year, with additional days for milestone service anniversaries
• Eligibility to receive a yearly bonus as a Munich Re employee
• Variety of health and wellness programs provided at no cost
• Hybrid work environment with flexibility in where and how you work
• Corporately subsidized on-site cafeteria and We Proudly Serve coffee shop
• On-site complimentary workout facility and walking trails
• On-site wellness center with nurse practitioner
• Financial assistance for adoptions and infertility treatment
• Paid time off for eligible family care needs
• Tuition assistance and educational achievement bonuses
• Free parking
• Corporate matching gifts program for charitable donations
• Paid time off to volunteer in your community