IOP Clinical Case Manager (PT)

Key Responsibilities

• Conduct IOP orientations for new patients, introducing program structure, expectations, and resources.
• Use motivational interviewing and psychoeducation to enhance retention, reduce early drop-out, and sustain engagement.
• Lead discharge planning beginning at admission, ensuring linkage to outpatient providers, community resources, and payor-approved step-down services.
• Conduct collateral sessions with patients to support transition and continuity.
• Document collateral contacts, discharge coordination, and case management activities in compliance with CMS and commercial payor standards.
• Ensure IPC is properly captured for utilization review and reimbursement audits.
• Co-facilitate psychotherapy or skills-based groups (e.g., DBT skills, relapse prevention).
• Provide clinical coverage for group sessions or therapeutic check-ins during staff absences, within scope of licensure.
• Participate in weekly case conferences, contributing psychosocial and systems-level insights to treatment planning.
• Serve as liaison between therapists, psychiatrists, coordinators, and centralized navigation to ensure seamless care.
• Track engagement, discharge, and readmission metrics; report trends to the Clinic IOP Director for quality-improvement initiatives.
• Implement corrective actions to improve retention, discharge quality, and community integration.
• Assist in updating safety plans and activating crisis escalation pathways as needed.

Required Qualifications

• 3-5 years of experience working as a Clinical Case Manager or as a Licensed practitioner.
• Current clinical licensure in the state of California.
• Strong working knowledge of evidence-based treatments for mood, anxiety, and trauma.
• Proficiency with telehealth platforms and remote clinical work.
• Excellent interpersonal, communication, and documentation skills.
• In-tact Licensed Marriage and Family Therapist (MFT) or Licensed Clinical Social Worker (LCSW) in the state of California.

Preferred Qualifications

• Familiarity with acute psychiatric presentations, risk, and safety planning.
• Experience providing case management services to an acute adult population.
• Comfortable working in milieu based clinical programs.
• Previous experience working in an IOP, PHP, crisis residential and/or inpatient psychiatric hospital settings.