Invoicing Solutions Specialist I

About the role

The Invoicing Solutions Specialist I serves as the primary resource for invoicing-related duties, system expertise, and problem-solving for teammates. This role manages daily requests and communications, processes manual invoices, sets up invoicing features, and provides general invoicing assistance to all business units.

Responsibilities

• Timely manage daily request and communication flow with internal team members through platforms such as Salesforce Work Orders, email, and phone.
• Process manual invoices, invoice requests, and manage the manual invoice worklist while resolving tasks within applicable metrics.
• Communicate invoicing concepts clearly to establish understanding with team members and customers.
• Collaborate with internal teams to identify solutions that meet customer needs.
• Build working relationships with requestors to support collaboration and timely task completion.
• Demonstrate a basic understanding of GreatAmerica applications used in the invoicing process.
• Edit invoicing reports and features, including Asset Level Billing, Spreadsheet Invoicing, Period Covered, Current Only, and Consolidated Billing.
• Leverage Microsoft Excel functionality, including basic formulas and pivot tables, to create and adjust spreadsheet-based invoices and reports.
• Edit existing Data Warehouse queries to obtain necessary invoice data for spreadsheet creation.
• Demonstrate a strong work ethic and lead by example to inspire others.
• Craft clear, friendly, and professional written and oral communications, including emails, reflecting GreatAmerica’s values.
• Ensure all procedural steps are completed accurately.

Requirements

• Ability to adapt to multiple situations and changing environments.
• Ability to work in a fast-paced environment.
• Solution-driven mindset.
• Experience with Microsoft Office products, primarily Word and Excel (general understanding of queries, pivot tables, and VLOOKUP preferred but not required).

Qualifications

We welcome a range of educational backgrounds and levels of experience. While a relevant degree and prior experience are valuable, we also value individuals who are open to learning and expanding their skills.

Benefits

• Financial Benefits Sharing:
  • Competitive compensation.
  • Monthly bonuses for eligible employees.
  • 401(k) with company match.
  • Annual profit sharing.
• Health, Wellbeing, and Family Planning Benefits:
  • Paid vacation starting at 80 hours annually for first-year employees.
  • Ten paid sick days per year with a conversion option for unused time.
  • Ten paid holidays per year.
  • Gym reimbursement.
  • Health, dental, and vision insurance.
  • Short-term and long-term disability.
  • Company-paid life insurance.
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
  • Employee Assistance Program.
  • Parental leave.
• Education and Career Planning Benefits:
  • Tuition assistance.
  • Networking opportunities.
  • Leadership development opportunities.
• Perks:
  • Paid parking.
  • Service awards.
  • Hybrid work arrangements.
  • Business casual environment.
  • A strong organizational culture focused on employees.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.