Invoice Quality Control Specialist (Accounting) - Hybrid Schedule

Responsibilities

• Oversee billing processes for customer accounts with intricate pricing models, high priority invoicing, emergency billing support, and specialized product lines
• Aid with the onboarding process for both new and legacy customers, ensuring a seamless transition
• Run daily reports, analyze issues, propose solutions, and implement solutions for pending transactions to improve customer invoice accuracy and timeliness
• Conduct routine quality reviews based on customer feedback and trends and propose solutions
• Conduct daily evaluations of invoicing and customer transactions for accuracy and efficiency and promptly identify, address, and resolve any issues that arise
• Analyze system exceptions and account profitability issues to develop long term solutions and systematic improvements
• Maintain customer/3rd party contracts and site data in various systems
• Participate in tactical improvement projects and technology enhancements to enhance internal procedures, ensuring they exceed customer expectations and align with internal metrics
• Evaluate AR reporting and resolve internal complex issues to eliminate future customer payment inconsistencies
• Distinguish between internal and external invoice discrepancies, engage appropriate stakeholders for immediate resolution, and contribute to solutions planning
• Contribute to integration of new business; including both new customers and new business for existing customers and may be involved in account set ups within the system
• Develop and present high-quality reporting to management and executives
• Contribute solutions to process improvement projects
• Participate in process improvement initiatives of internal processes to exceed customer expectations and meet internal metrics to successfully improve operational value
• Identify and evaluate areas for improvement in internal procedures, focusing on increasing efficiency, reducing errors, and enhancing the overall quality of processes related to invoicing
• Identify opportunities to automate processes and contribute to process improvements in line with department priorities and policies
• Develop strategies to prevent recurring invoicing issues from impacting customer retention
• Develop processes to automate manual work within the invoicing workflow
• Leverage technology solutions to streamline operations and reduce manual errors
• Create internal relationships and develop regular communication strategy to connect, collaborate and identify improvement capabilities with internal departments
• Cookordination with various departments to ensure transactional operational issues are resolved timely and prevent future operational issues
• Build relationships with internal and external customers to continuously meet metrics and goals
• Plan and coordinate coverage when out of the office; take ownership in cross training other team members as well as participating to provide coverage for others
• Train team members to ensure a comprehensive understanding of improved processes

Requirements

• Formal education and certification: Bachelor’s degree or equivalent experience preferred
• Knowledge & Experience: 2+ years business to business experience preferred, 1+ years’ experience in quality control role preferred, Petroleum industry experience preferred, Intermediate to advanced Microsoft Excel experience required
• Qualifications & Characteristics: Working knowledge of accounting, sales and customer service, Strong attention to detail, Strong written and verbal communication skills, Strong analytical and problem-solving skills, Ability to work in a team environment, Ability to contribute to projects and coordinate with internal departments

Position Requirements

• Work Environment: Hybrid work schedule available once training is completed. (3 days in office, 2 days remote. Training can take 3-6 months depending on the role and the individual)
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse and other computer components

Pay and Benefits

• Pay range is $24 - $27/hour
• Annual bonus of $1,500.00
• Vacation (2+ weeks annually, depending on tenure)
• Sick Leave (5 days annually)
• Full benefits information can be found here: https://communications.aleragroup.com/Mansfield2026/