Invoice Clerk, LTL - Hybrid Schedule

Responsibilities

• Prioritize daily pending orders while working with other teams to meet company and customer metrics
• Processes pending transactions to ensure proper execution to exceed customer expectations and internal metrics
• Run daily reports, and identify issues to proactively resolve any pending exception preventing fulfilment of customer orders
• Identify and process credit and rebills promptly, accurately, resolve errors, and propose solutions to prevent future errors
• Daily order exception resolution and propose process improvement to decrease or eliminate future reoccurring exceptions
• Review and index incoming vendor invoice and delivery documentation
• Identify and resolve problems or exceptions associated with vendor delivery documentation
• Manage, obtain, and organize critical documentation for customer invoice purpose
• Other duties as assigned
• Manage supply resolution

Process Improvement

• Proactively identify inefficiencies or problems and exceptions associated with vendor transactions and propose solutions
• Review pending order processes for gaps and propose efficiencies
• Propose strategies to eliminate future issues preventing seamless order exceptions
• Determine internal vs external document discrepancies, engage appropriate stakeholders for immediate resolution and resolve the issues to eliminate future discrepancies
• Escalate complex issues appropriately to maintain world-class vendor and customer satisfaction
• Establish regular process and communication cadence to identify improvement capabilities

Relationship Management

• Build relationships and develop and implement a regular communication strategy to connect and collaborate with vendors and internal departments
• Cook up critical issues and propose long term resolution
• Proactively work with vendors to improve lift to receipt of delivery documentation
• Establish regular process and communication cadence internally and externally
• Plan and coordinate coverage when out of the office; take ownership in cross training other team members as well as participating to provide coverage for others
• Regularly share best practices

Position Requirements

• Formal Education & Certification:
  • High School diploma or equivalent required
  • Bachelor’s degree or equivalent experience preferred
• Knowledge & Experience:
  • 2+ years business to business experience preferred
  • Petroleum industry experience preferred
  • Basic Microsoft Excel experience preferred
• Qualifications & Characteristics:
  • Strong verbal and written communication skills
  • The ability to deal with and resolve customer and vendor issues effectively and efficiently
  • The ability to work in a team environment
  • Strong attention to detail
  • Strong problem-solving skills
• Work Environment:
  • Hybrid work schedule available once training is completed. (3 days in office, 2 days remote. Training can take 3-6 months depending on the position and the individual)
  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components