Invoice Audit Coordinator I

Responsibilities

• Open and scan invoices into the Accounts Payable (A/P) data entry queue.
• Index items in the A/P data entry queue for payment processing.
• Collaborate with internal decision makers to improve customer relationships and process requirements.
• Communicate with internal and external customers and carriers to confirm order information, request paperwork, and obtain necessary approvals/authorizations.
• Perform root causes analysis and take corrective action to prevent continued issues.
• Collaborate with internal decision makers on process improvements and follow-up procedures.
• Meet with management weekly to report progress.
• Verify the correct Bill-To is utilized in the order.
• Investigate and resolve order discrepancies.
• Review and ensure all contract rates are accurate within the order.
• Provide clear and concise documentation for follow-up procedures.
• Rate and approve orders for invoicing.
• Process invoices online for web-based customers.
• Resolve problems with internal and external customers.
• Maintain a positive attitude and high level of customer service with both internal and external customers.
• Work in a team setting to accomplish department goals.

Requirements

• Educational requirement: Bachelor's Degree, preferred.
• Experience: Prior finance, billing, accounting, or relevant experience, preferred.
• Computer Skills: Proficient in Microsoft Office Suite, required.

Competencies

• Accuracy and Attention to Detail.
• Effective Communications.
• Financial Services Management.
• Flexibility and Adaptability.
• Information Capture.
• Initiative.
• Maintaining Multiple Priorities.
• Solving Problems.

About the Role

ArcBest is a multibillion-dollar integrated logistics company that helps businesses build better supply chains. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network, and innovative technology to deliver end-to-end supply chain solutions for customers worldwide. Our people make the difference. From customer service and operations to technology, sales, and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. We're recognized as Best Company to Work For by U.S. News & World Report and one of America's Best Employers for Company Culture by Forbes. Join us and be part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence, and Wellness.