Invoice Support Coordinator
About the role
The Invoice Support Coordinator is responsible for the daily tracking of TT equipment on rent. You will be responsible for capturing all services rendered to customers and track every detail from daily sheets onto an itemized worksheet. The position works closely with other departments, including Accounting, Dispatch & Sales.
Responsibilities
- Complete and process field tickets (delivery/fuel/service)
- Read text messages and gather new orders/information and transpose onto a billable work/time sheet
- Read salesperson text group work orders and capture the anomalies
- Monitor and reconcile job tickets to field job data to reduce ticket errors before submitting to billing department
- Reduce the errors between field tickets & invoices
- Communicate with the dispatch team for clarification of orders or equipment
- Have a working relationship with all salespeople to ensure accuracy of orders
- Connect every field equipment/asset, labor, and field crew to the back office for better business decision-making
- Manage and analyze field operations processes
- Maintain and update billing folders/files in accordance with established guidelines
- File field service tickets for companies that require it for billing upload
- Aid in establishing new billing policies and procedures
- Facilitate seamless connectivity between backend office staff, customers, and field technicians
- Maintain an organized system for all paperwork received via email
Requirements
- High school diploma or equivalent
- Ability to maintain effective communication with management & office team
- The ability to consistently meet deadlines and to work well under pressure
- The ability to oversee customer queries calmly
- Excellent mathematics and problem-solving skills
- Proficiency in MS Office (especially Excel) and working knowledge of accounting software, such as QuickBooks
- Must have technological aptitude
Benefits
We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
- Paid Parental Leave
- United Compassion Fund
- Employee Discount Program
- Career Development & Promotional Opportunities
- Additional Vacation Buy Up Program (US Only)
- Paid Sick Leave
- An inclusive and welcoming culture
Explore our comprehensive U.S. benefit offerings For Canadian benefits, click here
Why join us?
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.