Investigations Support Officer, HOUSE OF COMMONS

Key Responsibilities

• Plan, conduct and support complex investigative interviews, prepare interview plans, review transcripts and ensure interview records are accurate and agreed.
• Gather, collate and analyse evidence including emails, text messages, CCTV footage and witness accounts, identifying relevant information and potential further lines of enquiry.
• Prepare high-quality investigation materials, evidence bundles and reports, ensuring compliance with GDPR, confidentiality requirements and evidential standards.
• Build effective relationships with a diverse range of stakeholders, providing a professional, compassionate and impartial service throughout sensitive investigations.
• Support the continuous improvement of the ICGS by contributing specialist investigative expertise, supporting projects, maintaining accurate case records and helping develop guidance and best practice.

Qualifications and Experience

• Significant experience managing complex and sensitive investigations, with strong knowledge of investigative best practice, evidence assessment and applying policies and procedures to support sound decision making.
• Attention to Detail - Strong analytical skills with the ability to review complex information, identify key issues, maintain high-quality standards and develop practical solutions.
• Stakeholder Management - Proven ability to build trusted relationships and influence a diverse range of stakeholders, including senior leaders and high-profile individuals.
• Communication Skills - Excellent written and verbal communication skills, with the ability to explain complex issues clearly, provide constructive feedback and adapt communication style to different audiences.
• Teamwork - A collaborative and proactive approach, with the ability to work effectively across teams, seek input from others and contribute positively to shared objectives.

Benefits

Generous annual leave starting at 30 days and increasing to 35 after one full working year.

Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27%.

Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.