Investigation Specialist II, Flex I&O

Key job responsibilities

• Investigate incidents involving Flex DPs, ensuring thoroughness and accuracy in all findings.
• Provide well-informed business decisions based on investigative outcomes.
• Take ownership of functional issues, offering high-quality solutions and championing proactive improvements.
• Exhibit excellent individual problem-solving and analytical skills to review and investigate cases.
• Display flexibility by working within different queues and providing support as needed for additional tasks, deep dives, and escalations.
• Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high-quality and performance metrics.

Basic Qualifications

• 1+ years of fraud/risk investigations experience

Preferred Qualifications

• Experience handling customer escalations